Procurement Operations Manager

Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly. One of our key areas of support is for Aster Chemicals & Energy (ACE), a leading chemical and energy solutions provider in Singapore and the Asia Pacific.

ACE combines the legacy of Singapore’s first oil refinery with cutting-edge petrochemical operations, jointly owned by Chandra Asri Group and Glencore
, one of the world’s largest natural resource companies.

This role provides strategic leadership, end-to-end governance, and operational accountability for the entire Procurement Operations tower, encompassing all sub-towers: RTP/PO Management, Spot Buy, PTA RTP, Vendor Management (VM/MM/OA), Inventory Management, and Reporting. It is also accountable for service delivery performance, SAP process integrity, risk and compliance governance, stakeholder management, people leadership, and continuous improvement across all procurement operations streams; ensures that all procurement operational activities are executed accurately, compliantly, and efficiently, supporting business continuity, financial accuracy, and audit readiness.

• Lead and govern daily procurement operations delivery across all sub-towers (RTP/PO, Spot Buy, PTA, Vendor Management, Inventory Management, Reporting), ensuring SLA, KPI, and quality targets are consistently met.
• Act as the single point of accountability for procurement operational performance, backlog management, exception handling, and issue resolution across all streams.
• Ensure seamless coordination between Procurement Operations, Finance/AP, Inventory, Legal, Planning, Warehouse, and Business stakeholders.
• Drive operational stability during transitions, peak demand periods, plant shutdowns, and system changes.
• Oversee end-to-end execution of procurement lifecycle activities from requisition through to payment readiness.

• Own end-to-end governance of procurement transactions executed in SAP ECC, ensuring correct process usage across PR, PO, Vendor Master, Inventory, and Reporting activities.
• Ensure consistent application of procurement controls, approval matrices, sourcing thresholds, delegation of authority, and purchasing document standards within SAP.
• Oversee compliance with master data standards (vendor, material, service, pricing conditions) and transactional accuracy across all sub-towers.
• Govern PO change management, inventory movement governance, spot buy execution standards, and vendor lifecycle management within SAP ECC.

• Ensure procurement operations comply with internal controls, audit requirements, SOX-compliant processes, and regulatory standards.
• Act as escalation owner for audit findings, control breaches, compliance deviations, and fraud prevention matters related to procurement activities.
• Partner with Risk, Compliance, Internal Audit, Tax, and Legal teams to close gaps and strengthen preventive and detective controls.
• Ensure proper documentation, evidence retention, and audit trails are maintained across all procurement sub-towers.
• Oversee vendor-related controls including duplicate vendor checks, bank detail validation, and compliance reviews.

• Build and maintain strong working relationships with business users, category managers, finance, operations, engineering, maintenance, and senior stakeholders.
• Translate business demand into clear operational priorities and execution plans across all procurement streams.
• Act as the primary escalation interface for procurement-related service issues, performance risks, and cross-functional dependencies.
• Support governance forums, performance reviews, and operational steering meetings with fact-based reporting and insights.
• Manage supplier coordination and escalations related to PO accuracy, delivery commitments, and commercial terms.

• Lead, coach, and develop procurement operations teams across all sub-towers, including Team Leads, SMEs, Senior Analysts, and Analysts.
• Ensure appropriate skill coverage across SAP procurement processes, inventory management, vendor management, spot buy, PTA, and reporting functions.
• Manage staffing, onboarding, knowledge transfer, succession planning, and performance management to sustain delivery stability.
• Foster a culture of accountability, continuous learning, and operational excellence across the tower.
• Ensure consistent application of procedures, quality expectations, and SAP standards across all teams.

• Define and monitor operational KPIs across all sub-towers including cycle time, on-time delivery, first-time-right rate, backlog aging, stock…