CX Consultant

We are looking for a customer experience consultant to be based in our Jakarta, Indonesia office.

• An exciting career opportunity in an international, challenging business environment characterized by a high pace and diversity with a focus on creating valuable relationships with our customers.
• A fun‑filled and motivating workplace.
• A comprehensive learning and development plan in Customer Service, including soft skills and communication skills.
• End‑to‑end knowledge of shipping/freight forwarding and cross‑functional projects.

• Prepare and manage shipping instructions, send them to carriers.
• Estimate Verified Gross Mass (VGM) and validate Bills of Lading.
• Send pre‑alerts to destinations and ensure system updates.
• Coordinate billing processes with the Finance department.

• Onboard customers and build strong, collaborative relationships with both new and established clients.
• Serve as the primary point of contact for customers, ensuring smooth execution of the end‑to‑end shipment lifecycle by working closely with customers and internal stakeholders.
• Understand external factors impacting customers’ supply chains, align customer expectations upfront, and respond with appropriate solutions.
• Lead digital adoption discussions, cross‑sell and upsell logistics and services products, and conduct performance reviews with customers.

• Take full responsibility for customer satisfaction across Maersk product offerings.
• Manage vendors and plan shipment orders without physical cargo execution.
• Proactively track shipments, notify customers of deviations from the transport plan, and suggest potential solutions and alternatives.
• Demonstrate a willingness to go the extra mile for customers, focusing on providing effective solutions.
• Actively seek and implement continuous improvement opportunities in relation to both customers and internal/external stakeholders.

• 0‑2 years of industry experience, with academic knowledge in logistics & supply chain management.
• Good command of written and spoken English.
• Excellent communication and presentation skills.
• Good Excel and analytical skills.
• A change agent, always ready to try new initiatives.
• Able to work independently and a team player.
• A problem solver with a positive attitude.
• Exhibit professionalism and friendliness.
• Someone who is excited to do or learn the above.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.