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Operational System Executive
Job Description & How to Apply Below
- Spend time on-site in stores, warehouses, and kitchens to understand actual operational processes and identify gaps.
- Analyze and improve key operational processes, including ordering, purchasing, distribution, receiving, stocktaking, and inventory reconciliation.
- Turn complex or inconsistent workflows into clear, standardized, and measurable operating procedures.
- Own and maintain master data*, including products, raw materials, units of measurement, recipes, and product cost cards.
- Assess existing systems and workflows, identify gaps and inefficiencies, and propose practical improvements.
- Lead the selection, evaluation, and implementation of third-party systems, such as ERP, POS, WMS, or inventory management systems.
- Work closely with internal teams and external vendors to ensure successful system implementation and integration.
- Develop product and process requirements based on actual business and operational needs.
- Train store, warehouse, kitchen, and relevant back-office employees on new systems, processes, and standards.
- Collect feedback from users and continuously improve systems and workflows based on operational data and user feedback.
- Monitor implementation results and prepare reports or recommendations for management.
- Ensure that operational standards and system processes are consistently implemented across locations.
- Collaborate with Operations, Purchasing, Finance, Warehouse, Kitchen, IT, and Management teams to improve overall operational efficiency.
- Minimum 2 year of experience in B2B product design, product implementation, business process improvement, or a related field. Candidates with strong potential may also be considered.
- Experience in F&B, retail, supply chain, warehouse, or inventory management
- Native Indonesian, with fluent English communication skills. Fluent Mandarin will be plus point
- Strong logical thinking and data sensitivity, with the ability to identify issues from operational data.
- Comfortable working on-site frequently in stores, warehouses, and kitchens.
- Strong problem-solving and process-mapping skills.
- Able to translate operational problems into clear system requirements and standardized processes.
- Strong communication and coordination skills, especially when working with cross-functional teams and third-party vendors.
- Able to train users and communicate new systems or processes clearly.
- Experience with ERP, POS, WMS, inventory management, or other business systems.
- Experience with, SQL, Figma, Miro, or other process/product design tools.
- Experience in system implementation, UAT, process mapping, or business requirements documentation.
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