Bloomē is a premium baby lifestyle brand built on Scandinavian-inspired design and low-toxic, certified materials. We sell across all leading marketplaces in Indonesia, at our own physical retails and website, and through a growing wholesale and reseller network. We are in a growth phase and are constantly expanding our team and inviting proactive people to join our team.
About the RoleThe Operations Manager owns the entire path from stock arriving in our warehouse to the customer receiving their order — across every channel we sell on. You will work in a high-autonomy role and will work closely with the founder for the first few months tightening what already works, developing what doesn't work, and bringing an operational discipline to your team.
1.Supply Chain & Fulfillment
Full accountability for warehouse operations, inventory accuracy, and outbound fulfillment performance
Own the receiving-to-system-entry process and the integrity of our stock data
Manage the purchase order and inbound goods process with existing suppliers
Set and hold fulfillment SLAs across all sales channels
Lead, develop, and hold accountable the warehouse team
2. Marketplace OperationsDirect our marketplace admins to ensure listings, inventory sync, and campaign readiness are executed correctly and on time across all channels
Coordinate with our marketing and creative teams so operational execution matches campaign timelines
Own marketplace operational health: order processing speed, cancellation and return rates, review and rating management
Monitor channel performance metrics and escape patterns
3. Operational Systems & ReportingBuild and maintain the SOPs, checklists, and reporting rhythms the business runs on
Deliver clear operational reporting to ownership and coordinate closely with the finance team on inventory and cost data
Own inventory accuracy as a measured outcome: rebuild the stock opname process across all locations, including the move to multi-location inventory in our system ahead of new outlet openings
What We're Looking ForRequired
3–5+ years in operations, with direct hands-on experience managing warehouse, fulfillment, and marketplace operations
Direct working experience with Indonesian marketplace platforms (Shopee, Tokopedia, Tik Tok Shop) at an operational level
Background in e-commerce, consumer goods, or a brand with a physical retail component
Comfortable with WMS/ERP systems and confident in Excel or Google Sheets
Able to read basic financial reports and work productively with a finance team
Experience hiring, onboarding, and managing admin and operational staff
What sets a candidate apartYou have built SOPs and operating systems from scratch, not just followed them
You are comfortable working across departments without needing formal authority to get things done
You escape with a recommendation attached, never just a problem
You are willing to be on the warehouse floor, not only at a desk
You are quick on your feet to fix an operational emergency especially during a high volume transaction day
What can I earn as an Operations Manager
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