Electrical Field Service Manager

Responsibilities

• Respond promptly to customer service calls to troubleshoot technical issues and perform on-site inspections and emergency repairs to minimize downtime.
• Conduct testing of various types of EV charger during and after installation, ensuring proper commissioning procedures are followed.
• Perform scheduled preventive maintenance and proactively identify and report technical abnormalities.
• Effectively communicate with HQ colleagues to ensure timely root cause identification and resolution of technical issues.
• Diagnose and resolve equipment and system faults effectively.
• Manage service partners, including onboarding and refresher training, case assignments, and periodic performance evaluations based on service KPIs.
• Maintain accurate and detailed documentation of service activities to ensure full traceability.
• Manage spare parts inventory to ensure sufficient stock levels for smooth operations.
• Maintain daily communication with customers to provide updates, ensure issue resolution, and follow up appropriately.

• At least 5 years of experience in related field
• Strong organizational and coordination skills
• Good communication and problem‑solving skills
• Ability to work in a fast‑paced environment
• Good understanding of electrical systems and circuitry
• Experience with EV charging systems or similar technology will be advantageous
• Ability to work independently and as part of a team