Aftersales Service Senior Specialist; Quality Control

Aftersales Service Senior Specialist (Quality Control)

Key Responsibilities:

Conduct Tier 2 post-audits and quality assessments for Service Shops/Distributors to ensure full compliance with company procedures, regulations, and service standards. Analyze audit and assessment results to identify operational gaps, quality issues, and non-compliance areas. Develop corrective action plans, improvement initiatives, and remediation measures for identified weaknesses.

Monitor implementation progress and support Service Shops/Distributors in achieving quality improvement targets. Collaborate closely with internal stakeholders to continuously enhance aftersales service quality and customer satisfaction. Prepare assessment reports and provide recommendations to management.

Requirements:
Bachelor’s degree in Engineering, Automotive, Business Administration, or related fields. Minimum 3–5 years of experience in Quality Control, Aftersales Operations, Service Audit, or related functions. Strong analytical, problem-solving, and communication skills.

Experience working with dealer/distributor networks is highly preferred. Ability to conduct audits systematically and drive continuous improvement initiatives. Good command of English communication and reporting skills.

Why Join Us? Opportunity to work in a dynamic and fast-growing environment. Professional development and career growth opportunities. Competitive compensation and benefits package.