QA Staff ~ Supervisor - General Trading B-132557

Our client is a General Trading (Industrial rubber, plastic, metal components) Company
. Currently, they are looking for QC staff-supervisor.

• Lead customer complaint handling by investigating quality issues, conducting root cause analysis, and implementing effective corrective and preventive actions.
• Serve as the main point of contact for customers on quality-related matters, ensuring timely communication and resolution of complaints.
• Monitor supplier quality performance, investigate supplier-related quality issues, and work with suppliers to implement corrective actions and drive continuous improvement.
• Coordinate with Sales, Warehouse, Operations, and suppliers to ensure product quality meets customer requirements.
• Analyze internal quality data, identify improvement opportunities, and support initiatives to reduce defects and improve operational processes.
• Develop, review, and maintain quality documentation, including SOPs, work instructions, and quality procedures.
• Monitor and report quality KPIs, and support internal, customer, and supplier audits.
• Promote quality awareness across the organization and contribute to the development of the company's Quality Assurance function.
• Other responsibilities as needed.

• Business English proficiency.
• Minimum 3 years of working experience in QA at a construction machinery components manufacturing or trading company.
• Experienced in customer complaint handling, root cause analysis, and corrective/preventive action implementation using quality tools such as 5 Why Analysis and other problem-solving methods.
• Experienced in supplier quality management and quality documentation (SOPs, reports, KPIs).
• Proficient in Microsoft Office (Excel & PowerPoint), preferably proficient in Power BI.
• Able to work independently and collaborate effectively with multiple departments.
• [Only CV in English will be processed]