Assistant Manager, Retail Operation

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

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• Support the implementation and optimization of retail operational policies, procedures, and guidelines.
• Monitor compliance and execution of operational standards across retail stores.
• Conduct regular reviews of existing processes and recommend improvements to enhance efficiency and productivity.
• Assist in developing operational tools, templates, and controls to standardize store operations.
• Support operational audits, store renovation, and follow up on corrective action plans.

• Act as a key liaison between Head Office and retail stores to ensure effective communication and alignment.
• Coordinate and manage operational requests from stores and ensure timely resolution.
• Support the preparation, consolidation, and distribution of operational reports and business updates.
• Ensure smooth document flow and operational communication between stores and internal departments.

• Support and coordinate retail operational projects, including new initiatives, system implementations, and process enhancements.
• Collaborate with cross-functional teams to ensure successful project execution and timely delivery (Retail, VM, Merchandising, Planning, Finance, IT, and Store Operations Teams).
• Monitor project progress, identify risks, and elevate issues when necessary.

• Coordinate operational training programs and workshops for retail teams.
• Support the development of training materials related to operational processes and procedures.
• Ensure stores are equipped with the necessary knowledge and tools to execute operational standards effectively.

• Prepare and analyze operational performance reports and KPIs across all stores.
• Support budgeting, forecasting, and resource planning activities.
• Provide data-driven insights and recommendations to improve operational performance.
• Monitor store performance trends and identify opportunities for operational improvements.

• Coordinate with external suppliers and service providers to support retail operational needs.
• Maintain productive relationships with internal stakeholders and external partners.
• Support procurement and operational sourcing activities when required.

• Bachelor's Degree in Business Administration, Retail Management, Operations Management, or related field.

• 4–7 years of experience in Retail Operations, Business Operations, Store Operations, or a related field.
• Experience in project coordination, process improvement, and operational support.
• Experience working in a multi-store retail environment is preferred.

• Advanced proficiency in Microsoft Office, particularly Excel.
• Proficiency in Microsoft Power BI capability (Dashboard development, data modeling, and build display).
• Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms is preferred.
• Strong data analysis and reporting capabilities.

• Strong analytical and problem-solving skills.
• Excellent organizational and project coordination abilities.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder management and cross-functional collaboration skills.
• Detail-oriented with a focus on process improvement and execution.
• Ability to work independently while supporting broader team objectives.

• Fluent in English, both written and spoken.

• Proactive and results-oriented.
• Agile and adaptable to change.
• Strong ownership and accountability.
• Customer-focused mindset with a commitment to operational excellence.
• Ability to evaluate situations from multiple perspectives and make balanced decisions.

PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.