Retail Trainer

Job brief

Currently we are hiring for Retail Educator positions for the placement at the biggest FMCG beauty company. This role is responsible for driving retail team capability through structured training and coaching programs. The position ensures the consistent implementation of brand standards, product knowledge, and selling excellence across stores, supporting sales growth and enhancing the customer experience.

• Deliver training and coaching programs to retail staff to enhance product knowledge, selling skills, and service excellence
• Conduct store visits to monitor training effectiveness and brand standards.
• Support onboarding for new hires, product launches, and retail campaigns
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• Analyze training needs based on sales performance and KPIs.
• Prepare training reports and provide improvement recommendations.

• Bachelor's degree in any related field.
• Minimum 1–3 years of experience as a Retail Educator, Hair Educator, Trainer, or Brand Educator, preferably in professional haircare.
• Strong knowledge of beauty products, haircare products, scalp & hair treatments, and salon/retail education
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• Experienced in delivering product knowledge training, selling techniques, and service excellence to Beauty Advisors or Salon Consultants.
• Excellent presentation, communication, and coaching skills.
• Good understanding of retail sales KPIs and brand standards
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• Willing to travel and conduct regular store/salon visits.
• Proficient in Microsoft Office (PowerPoint, Excel).
• Fluent in English is an advantage.