Store Manager, Retail & Store Manager

Client Overview

Our client is a leading luxury retail group in Indonesia specializing in premium fashion, leather goods, accessories, and lifestyle brands with boutiques located in prestigious shopping destinations across major cities. The company is recognized for bringing international luxury retail standards to Indonesia through high-end store environments, exclusive product offerings, and premium customer service experiences tailored to upscale clientele.

The Store Manager will take full responsibility for managing daily boutique operations, leading the store team, driving commercial performance, and maintaining exceptional luxury service standards. This role focuses heavily on sales leadership, customer engagement, team development, operational excellence, and clienteling strategies to strengthen long-term customer relationships and maximize store profitability.

• Lead daily store operations and ensure exceptional customer service standards.
• Drive sales performance and achieve KPIs including Sales Turnover, ATV, UPT, AUR, and customer retention.
• Implement luxury clienteling strategies to build loyal, high-value customer relationships.
• Manage visual merchandising and ensure store presentation aligns with brand standards.
• Lead, coach, and motivate store teams to achieve commercial and service excellence.
• Oversee staff scheduling, recruitment, onboarding, and performance evaluations.
• Monitor inventory accuracy, stock management, and after-sales service quality.
• Coordinate operational reporting and store activities with head office teams.

• Bachelor’s Degree in any major.
• Minimum 3–5 years of experience in luxury retail management, particularly within premium fashion, shoes, accessories, or luxury brands.
• Strong experience in sales leadership, customer engagement, and retail store operations.
• Familiarity with luxury retail KPIs and clienteling strategies.
• Strong leadership, interpersonal, communication, and problem-solving skills.
• Professional appearance, detail-oriented mindset, and customer-service excellence.
• Basic English communication skills.