Boutique Manager - DIPTYQUE

Job Description

• Lead and manage daily boutique operations to ensure an exceptional client experience aligned with brand standards
• Drive sales performance and achieve boutique targets through strong commercial execution and team leadership
• Coach, develop, and motivate the team to deliver outstanding service and product knowledge
• Ensure high standards of visual merchandising in line with brand guidelines
• Monitor stock levels, inventory management, and coordinate with supply chain to ensure product availability
• Analyze sales performance, customer trends, and competitors to identify opportunities for growth
• Build and maintain strong relationships with clients to enhance loyalty and repeat business
• Oversee boutique administration, reporting, and compliance with company policies
• Collaborate with marketing and retail teams for in-store activations and events

• Minimum 3–5 years of experience in retail management, preferably in luxury fragrance, beauty, or lifestyle brands
• Strong leadership skills with experience managing and developing a team
• Proven track record in achieving sales targets and driving business growth
• Excellent communication and interpersonal skills
• Strong understanding of customer experience and luxury service standards
• Good analytical skills with the ability to interpret sales data
• Fluent in English (both written and spoken)
• Willing to work in retail hours, including weekends and public holidays