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Senior CX & VAS Lead - Offline Retail

Job in Daerah Khusus Ibukota Jakarta, Jakarta, Indonesia
Listing for: Blibli
Full Time, Contract position
Listed on 2026-06-19
Job specializations:
  • Retail
    Retail & Store Manager, Retail Associate/ Customer Service, Customer Service Rep, Retail Support
Job Description & How to Apply Below
Location: Daerah Khusus Ibukota Jakarta

Blibli in Jakarta is looking for a Customer Experience and Value Added Service Sr. Staff to enhance customer satisfaction across electronic retail stores. This role involves implementing service standards, monitoring performance, and managing customer feedback initiatives.

The candidate should have a collegiate background and 3-5 years of related experience, especially in offline retail. The position is full-time but starts as a 6-month contract, requiring occasional travels to stores for performance monitoring.

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Position Requirements
10+ Years work experience
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