Store Operations Lead, Dark Stores

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

At Grab Mart, we’re not just building the fastest-growing instant commerce platform — we’re building a team that’s passionate, driven, and full of energy. You’ll be part of a dynamic team that believes in ownership, positivity, and growth. You will report to the Manager.

The Store Operations Leader is responsible for managing the daily operations of dark stores supporting online grocery order fulfillment. This role owns operational excellence across multiple stores, ensuring high service levels, cost efficiency, inventory accuracy, and strong team performance while meeting key operational KPIs.

• Lead end to end daily operations of dark stores, including picking, packing, dispatch, and last-mile handover
• Ensure compliance with operational SOPs, food safety, hygiene, and regulatory standards
• Maintain consistent execution of processes to meet customer delivery SLAs
• Manage workforce planning, shift scheduling, and productivity optimization
• Foster a culture of accountability, safety, and continuous improvement
• Ensure accurate inventory management, stock rotation (FIFO/FEFO), and cycle counts
• Coordinate with supply chain, procurement, and category teams to ensure optimal stock availability
• Minimize inventory loss, waste, and expiry
• Support new dark store launches, process rollouts, and operational pilots

• Strong operational execution and problem-solving skills
• Analyze performance data, identify gaps, conduct root-cause analysis, and implement corrective actions
• Data-driven mindset with the ability to interpret dashboards and KPIs
• High ownership, resilience, and attention to detail
• Bachelor’s degree in any major
• 5+ years of experience in conventional retail supermarket and/or mini-market operations (preferred)

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance
  .
• With Grab Flex
  , create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave
  , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life’s challenges.
• Balancing personal commitments and life’s demands are made easier with our Flex Work arrangements such as differentiated hours

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.