Senior Client Advisor; voilà

Job Description:

• Mastering knowledge and information related to the luxury brands and sharing to respected customers
• Delivering standard service excellence to customers based on brand guidelines
• Establishing and developing relationships with new and regular customers
• Maintaining customer database and preferences (CRM)
• Contributing to sales by achieving individual and boutique targets
• Supporting daily boutique operations and customer handling
• Performing and maintaining daily stock inventory
• Supporting opening & closing checklist and boutique readiness (display, cleanliness, manpower)
• Handling customer concerns according to service guidelines and escalating issues when needed

• At least have a Diploma’s / Bachelor’s degree from a reputable academy or university
• Have minimum 1–2 years of experience as Retail Sales / Client Advisor (luxury retail background is a plus)
• Have strong customer-oriented mindset with hospitality-driven attitude
• Have strong communication and interpersonal skills with professional manner
• Target-driven, proactive, and self-motivated in achieving sales goals
• Able to work independently and collaboratively within a team environment
• Willing to learn new tasks and support cross-division collaboration when needed
• Willing to work flexible schedules, including extended hours, weekends, and public holidays