Customer Relationship Management (CRM) Manager Jakarta
Customer Relationship Management (CRM) Manager
Jakarta
What You'll Do :
- Oversee and optimize the luxury boutique's Customer Relationship Management (CRM) database to ensure maximum data integrity, accuracy, and compliance with data privacy laws.
- Analyze customer data, purchase history, demographic profiles, and shopping frequency to identify key trends, drop-off risks, and high-potential VIP clients.
- Formulate data-backed insights and present actionable business recommendations to retail management and boutique teams to enhance overall client engagement and retention.
- Develop and execute client activation initiatives to increase active membership across all client segmentations, and strengthen client loyalty
- Partner with the Boutique team and Operational team to design bespoke clienteling journeys, private appointment strategies, and high-touch outreach campaigns for top-tier clients.
- Work closely with the marketing, events, PR and retail operations teams to align CRM campaigns with seasonal product launches, boutique events, and PR activities.
What You’ll Need To Succeed :
- Good command of written and spoken English
- 3–5+ years of progressive experience in CRM, Clienteling, Direct Marketing, or Customer Insights, preferably within Luxury Retail, Beauty Industries, or high-end hospitality.
- Hands-on proficiency with CRM platforms (e.g., Salesforce, Hub Spot, SAP, or proprietary retail CRM systems), BI tools (e.g., PowerBI, Tableau), and Excel for data manipulation
- Strong knowledge in Luxury Retail Industries and Beauty Industries
- Outstanding interpersonal skills to influence boutique teams, Head Office teams, and present performance metrics to executive leadership.
Time International is a leading brand builder and retailer in luxury fashion, lifestyle, and watch culture. Established in the 1960s and now proudly led by its second generation, we manage multi-brand stores—the Time Place, INTime, and Urban Icon—and operate boutiques for the world’s most prestigious brands, including Rolex, Cartier, Chanel, CELINE, TAG Heuer, Tory Burch, Valentino, and many more. Beyond retail, we are a community where passion meets purpose.
We prioritize well-being, champion continuous growth, and empower people to build meaningful, rewarding careers while carrying forward a legacy of excellence, customer dedication, and contribution to society.
- Private health insurance (IP, OP, dental, optical)
- Competitive salary & incentives
- Flexible lifestyle benefits
- Employee loan program
- Education & development support
- Exposure to global luxury brands
- Employee discounts across brands
- Structured career growth path
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