Sales & Support VA

At Talent Pop App, we partner with fast‑growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team.

IMMEDIATE ACTION

REQUIRED:

APPLICATION FAST-TRACK! To ensure your application is reviewed by the Recruitment Team, you must choose ‘Brand Concierge’ as the position and enter the application code SSVA. Applications that do not follow this process will not be reviewed.

• Provide real‑time support to customers via live chat, email, SMS, and phone
• Recommend products, assist in purchase decisions, and identify upsell/cross‑sell opportunities
• Manage order inquiries, including shipping, tracking, returns, and refunds
• Update CRM tools and track customer interactions accurately
• Represent each e‑commerce brand in a way that reflects their tone and values
• Share customer feedback and insights to improve sales processes
• Collaborate with internal teams to meet performance and service goals

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
• Excellent written and verbal communication skills in English
• Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
• Ability to work independently in a remote, fast‑paced environment
• Detail‑oriented, proactive, and results‑driven

• A personal PC or laptop with an i5 processor or higher
• A stable internet connection with a minimum of 15 Mbps upload and download speeds
• A quiet, professional workspace for calls

• Performance‑based raises and commission opportunities
• Paid time off
• Monthly health stipend or HMO coverage (location‑dependent)
• Recognition bonuses for outstanding performance
• 100% remote setup with a supportive, collaborative team environment
• Career development opportunities

Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: IT Services and IT Consulting

Join us at Talent Pop App and help shape the future of e‑commerce sales and support. Apply today.