IT Engineering Manager

Overview

We are seeking a highly capable IT Engineering Manager – Life Insurance Systems to lead and scale our engineering teams supporting core insurance platforms and sales systems. This role is responsible for driving high‑quality system delivery, improving engineering productivity, and ensuring reliable and scalable solutions that support business growth. The role requires a strong balance of technical expertise, leadership capability, and domain knowledge in life insurance systems, along with a forward‑looking mindset to drive AI adoption and digital innovation.

• Lead and manage a team of software engineers supporting core insurance systems (Policy Administration) and sales platforms (e.g., POS tools).
• Drive team performance, capability building, and talent development.
• Foster a culture of ownership, collaboration, and continuous improvement.
• Oversee end‑to‑end delivery of system enhancements and new product features and ensure timely, high‑quality, and predictable delivery outcomes aligned with business priorities.
• Manage dependencies across teams including Product, Architecture, QA, and Operations.
• Provide technical guidance on system design, architecture, and integration. Ensure systems are scalable, secure, and aligned with enterprise standards.
• Oversee development across key technologies including Oracle (mandatory), Java, and .NET.
• Partner closely with Product, Business, and Pricing teams to translate requirements into scalable solutions, ensuring alignment with life insurance product structures, business processes, and regulatory needs.
• Drive adoption of best practices in software engineering, testing automation, and Dev Ops. Improve development productivity through standardization, reuse, and AI‑enabled practices.
• Promote and lead AI adoption across development teams to enhance productivity, quality, and decision‑making.
• Strengthen quality assurance, including UAT and regression efficiency.

• Proven experience managing and leading software engineering teams.
• Strong hands‑on experience with Oracle PL/SQL (mandatory).
• Solid background in enterprise application development (Java preferred; .NET a plus).
• Experience in life insurance industry highly preferred.
• Minimum 8 years’ experience.
• Familiarity with life insurance products (protection, unit‑linked, etc.), end‑to‑end policy administration processes, sales tools/distribution platforms, and core insurance systems (CAS/Policy Admin Systems).
• Strong leadership and stakeholder management capabilities.
• Excellent communication skills in English, both written and verbal, with the ability to engage effectively with business and technical stakeholders.
• Ability to work across cross‑functional teams and complex environments.
• Strong problem‑solving mindset with a focus on execution and results.
• Proactive and forward‑looking approach with a clear vision for leveraging AI and emerging technologies to improve engineering outcomes.
• Ability to drive change, standardization, and capability uplift across teams.

• Opportunity to lead transformation in core insurance technology platforms.
• Drive innovation in AI‑enabled engineering and product delivery acceleration.
• Collaborate with regional and global stakeholders.
• Make a direct impact on business growth and customer experience.

Hybrid.

Manulife/John Hancock is an Equal Opportunity Employer. We embrace diversity and strive to create an inclusive environment. All practices and programs are administered without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

We are committed to removing barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact