Logistics Handling Operations Team Leader

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Position: Logistics Handling Operations Team Leader Indonesia

Division: Affairs and Compliance

Legal Entity: PT CEVA AIR OCEAN Indonesia

Department: Customs Brokerage Compliance and Fiscal Representation

As a Logistics Handling Operations Team Leader within PT CEVA AIR OCEAN Indonesia, you will play a pivotal role in leading and overseeing the clearance support and documentation activities essential to our customs brokerage and logistics operations. This role requires a detail-oriented professional with strong leadership capabilities to coordinate project preparation, supervise administrative and documentation procedures, and ensure compliance with service level agreements (SLAs).

You will be instrumental in maintaining accuracy, efficiency, and regulatory compliance in all aspects of customs clearance operations.

• Project Preparation: Plan, organise, and coordinate all clearance support activities related to new logistics projects. This includes liaising with internal teams and external stakeholders to ensure smooth initiation and execution of project requirements.
• Administrative & Documentation Supervision: Oversee the preparation, verification, and management of key customs clearance documents such as Delivery Orders, invoices, and other related paperwork. Ensure that all documentation complies with regulatory standards and company policies.
• SLA Monitoring: Monitor and manage adherence to service level agreements with internal teams and external partners to ensure timely clearance of shipments. Proactively address potential delays to prevent demurrage charges or storage costs.
• Performance Reporting: Prepare and present thorough periodic reports covering clearance support performance metrics, key performance indicators (KPIs), and any exceptions or issues encountered. Use these insights to drive continuous process improvement.
• SOP & Work Instructions Development: Develop, maintain, and regularly update Standard Operating Procedures and detailed work instructions relevant to customs documentation and clearance processes to ensure consistency and regulatory compliance.
• Billing Preparation: Coordinate and ensure the accuracy and completeness of documentation required for billing processes. This includes the reconciliation of operational data, vendor invoices, and other related costs to support financial accuracy.
• Team Leadership and Development: Lead, mentor, and motivate team members, fostering a collaborative and inclusive work environment. Provide coaching and development opportunities aimed at improving individual and team performance.
• Stakeholder Coordination: Act as the primary point of contact between customs authorities, vendors, and internal departments to resolve operational challenges and enhance service delivery.
• Compliance and
  
  Risk Management:
  
  Ensure all clearance operations adhere to applicable regulations and company policies, identifying and mitigating risks associated with customs clearance and documentation processes.

• Proven experience in logistics handling, customs brokerage, or related fields, preferably within a team leadership capacity.
• Strong knowledge of customs clearance procedures, documentation standards, and regulatory requirements.
• Excellent organisational and multitasking abilities to manage complex projects and timelines effectively.
• Demonstrated ability to monitor and enforce SLAs and manage operational KPIs.
• Exceptional communication and interpersonal skills to engage effectively with diverse stakeholders.
• Proficiency in documentation management systems and standard office software applications.
• Leadership skills with a commitment to fostering diversity, equity, and inclusion within the team.
• Ability to analyse data and prepare detailed performance reports to support decision-making.

At PT CEVA AIR OCEAN Indonesia, you will be part of a dynamic organisation dedicated to excellence in logistics and customs compliance. We are committed to providing a…