Business Consultant, Business Systems​/ Tech Analyst

Business Consultant – Sales Operations & CRM (Microsoft Dynamics 365)

Are you passionate about transforming sales organizations through smart processes and modern CRM solutions? Do you enjoy working at the intersection of business and technology, partnering with stakeholders to drive real impact on a global scale? If so, this could be the perfect next step in your career.

Our client is a globally operating technology and consulting organization that helps businesses optimize the way they buy, manage, and use software and cloud solutions. With a strong international footprint, they combine deep technical expertise with a customer-centric mindset to drive digital transformation. Their culture is collaborative, forward-thinking, and focused on delivering measurable business value across regions and industries.

As a Business Consultant within the IT organization, you will play a key role in shaping and optimizing global Sales Operations processes. You will work closely with stakeholders from Sales, Sales Delivery, Marketing, and Architecture to design, improve, and implement CRM-driven processes using Microsoft Dynamics 365 Sales. Your focus will include lead, account, and opportunity management, forecasting, pipeline visibility, and account planning—helping the sales organization operate in a truly data-driven and efficient way.

• Capture, analyze, and document business requirements across sales, marketing, and customer master data processes

• Advise stakeholders on CRM best practices and process optimization within Microsoft Dynamics 365 Sales

• Translate business needs into clear functional and technical specifications

• Define and execute test cases, UAT scenarios, and acceptance criteria

• Support global rollout, adoption, and continuous improvement of CRM and sales workflows

• Partner with sales leadership to enhance pipeline transparency and forecast accuracy

• Contribute to training, communication, and change management activities

• Maintain high-quality documentation in line with governance standards

• Bachelor’s or Master’s degree in Business Administration, Business Informatics, or a related field

• 5+ years of experience in business consulting, sales operations, or CRM implementations in a global environment

• Strong hands-on knowledge of Microsoft Dynamics 365 Sales (or a comparable CRM)

• Solid understanding of sales processes, forecasting, pipeline management, and account planning

• Experience with requirements management, process design, and UAT

• Analytical mindset with the ability to bridge business and technical perspectives

• Strong communication and stakeholder management skills in international, cross-functional settings

• Fluent English is required;
  German is a plus

This role offers the opportunity to work on global initiatives, influence strategic sales processes, and make a visible impact across an international organization. You’ll collaborate with senior stakeholders, work with modern cloud and CRM technologies, and be part of a company that values innovation, ownership, and continuous improvement.