Customer Service Representative Eastern Europe

Customer Service Representative Eastern Central Europe

Welcome diversity and apply as you are! At Adisseo, we cherish the value of diversity whatever it may be.

In this role, you will be responsible for owning and managing the customer experience of our customers by proactively identifying issues and building relationships.

• Customer Relationship management
  • Collect customer information to manage reliable, up to date and compliance customer master data
  • Customer claim management by capturing, collecting and managing answers in accordance with our service level agreement.
• Manage order preparation, registration and follow-up
  • Management and contract/orders follow-up.
  • Coordination of customer deliveries together with plant supply chain.
  • Check and follow-up of product allocation.
  • Follow‑up order with transporters.
  • Validation and transmission of invoices.
  • Coordination of payment of agent commission and volume rebate.
  • Transport cost optimization.
  • Anticipating various issues on orders.
• Sales support and coordination
  • Provide status of contracts, orders and product allocation follow‑up.
  • Participate to sales forecast when required.
  • Close collaboration and coordination with local Customer service logistics.
  • Anticipate back‑up activities within Customer Service team to ensure business continuity.

• Customer oriented.
• Good Stakeholder management skills.
• Excellent interpersonal and communication skills.
• Energetic, well‑organized, self‑initiated and coordination skills.
• Good analytical and problem solving‑ability to identify creative solutions.
• Good process understanding.
• Ability to work in a matrix organization.
• Ability to work under pressure, keeping quality in focus.

• Good knowledge of MS Office programs.
• Knowledge of SAP ECC.
• Knowledge of a Sales force package.
• Languages:
  
  Polish, English is mandatory, in speaking and in writing.
• Knowledge of Russian language is a plus.

• Education:
  
  Bachelor’s Degree is required (Sales administration / International trade).
• Minimum 5 years of experience in a Customer Service function.

• A permanent full‑time job, based in Poland, with the possibility to work hybrid.
• Inclusive & diverse Culture:
  Be part of a multicultural and global team of 62 nationalities, operating in 100+ countries, that values diversity, promotes inclusion, and supports work‑life balance in a respectful and safe work environment.
• Benefits: care program, vacation & paid time off, profit‑sharing and performance incentives.
• Learning & Career Development: benefit from continuous training, mentoring, and learning programs, with equal access to career advancement and leadership opportunities.
• Sustainable and innovative company: work on meaningful projects using cutting‑edge technology, with the freedom to innovate and make a real difference. Because we contribute to feeding 8 billion people, sustainability is not an option – it is our ambition.

• Seniority level:
  Associate
• Employment type:
  
  Full‑time
• Job function:
  Supply Chain
• Industries:
  Chemical Manufacturing