Customer Care Coordinator

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Hello YOU! Want to be the voice of the customer in the fitness tech industry?

Perfect Gym is a data‑driven, global SaaS company innovating the fitness industry. We empower fitness businesses worldwide using cutting‑edge technology. As part of the international Sport Alliance group, we combine the fast‑paced, high‑impact environment of a tech company with the stability of a major corporation. We are looking for a passionate and motivated Customer Care Coordinator to join our support team.

• As a Customer Care Coordinator, you will be the first point of contact for our global customers. Your mission is to provide a world‑class support experience by helping customers use our product effectively, resolving issues, and acting as their advocate within the company.

• Respond to customer inquiries via email, live chat, and phone with speed, professionalism, and empathy.
• Assist customers in using our product effectively by providing clear guidance, best practices, and solutions.
• Identify, document, and track bugs and platform incidents, ensuring accurate reporting to the technical teams.
• Escalate complex issues to Customer Care Managers for smooth handovers.
• Collect and log customer feedback and feature requests to support Product and Engineering teams in improving the platform.
• Contribute to the team knowledge base by documenting solutions and processes.

• We are looking for someone with the following qualities:
• Exceptional attention to detail and a methodical approach to problem‑solving.
• A passion for helping people and delivering high customer satisfaction.
• Excellent written and verbal communication skills in English.
• Strong analytical and problem‑solving abilities with the capacity to quickly understand and diagnose issues.
• Motivation to build a career in customer success and technology.

• Speak and understand German, Spanish, or French.
• Have experience with CRM or helpdesk software (e.g., Zendesk, Salesforce, Intercom).
• Have knowledge of the fitness or leisure industry from the perspective of an employee, trainer, or member.
• Are willing to work outside of standard 9‑5 hours.

• Benefits package – private medical care and a sports card to support your health and well‑being
• Flexible working hours – manage your schedule and enjoy a real work‑life balance
• Flexible work model – work fully remotely or combine it with on‑site collaboration at our modern office in Warsaw
• Flexible employment options – choose the type of contract that best suits your needs
• Access to Udemy Business – grow your skills with thousands of high‑quality online courses
• Unique experience in the Fitness and SaaS industry – join a market‑leading company in a dynamic, fast‑growing field
• International team – collaborate with talented colleagues from around the world in a diverse and inclusive environment
• Unforgettable company events – take part in engaging team‑building activities and memorable celebrations
• No dress code – express your personal style and feel comfortable at work
• Dog‑friendly office – bring your furry friends to our pet‑friendly Warsaw workspace

Entry level

Full‑time

Other