Client Success Manager

Client Success Manager - Australia (Remote)

Location:

Sydney or Melbourne

Employment Type:

Full-time

Diligence Vault is a global digital due diligence platform used by 70,000+ users across 150+ countries. We help investors and fund managers collaborate more efficiently through smart automation and data-driven workflows.

You’ll manage the full client lifecycle -- onboarding, adoption, renewal and ongoing engagement — while working closely with our global teams in India and the US. This is an autonomous role with occasional domestic travel for client meetings and industry events.

• Manage day-to-day client communication across APAC
• Lead onboarding and implementation for new clients
• Drive adoption of our AI-powered SaaS platform
• Identify issues using client data and feedback
• Prioritise and resolve client queries and incidents
• Collaborate with Product and Engineering on client needs
• Deliver product training, demos and webinars
• Maintain client documentation and knowledge base content
• Partner with Sales on expansions and new modules
• Own renewals and ensure high client satisfaction
• Attend client meetings, conferences and industry events

• 3+ years in Client Success / Customer Success in B2B SaaS or Fin Tech
• Experience working with institutional investors or fund managers (strong plus)
• Proven experience across onboarding, adoption, renewals and relationship management
• Strong communication, client handling and problem-solving skills
• Ability to work independently as our representative in Australia
• Comfortable working with global teams across time zones
• Based in NSW or Victoria with ability to travel occasionally
• Experience running demos, training or webinars
• CRM exposure (Hub Spot or similar)
• Full work rights in Australia

• 100% remote role
• Competitive salary + equity
• Flexible work environment
• Generous leave (including AU public holidays)
• Supportive global team
• Modern tools and tech
• Global offsites
  Rewards and recognition program