Customer Service Representative

We are committed to delivering exceptional service to our customers. As a dynamic and fast-growing company, we’re looking for passionate, friendly, and solutions-driven Customer Service Representatives to join our team in Paris. You will be at the forefront of our customer experience, helping customers with inquiries, resolving issues, and ensuring satisfaction.

• Provide outstanding customer support via phone, email, live chat, and social media channels.
• Handle customer inquiries and complaints efficiently, ensuring prompt resolution with a positive attitude.
• Maintain accurate records of customer interactions and transactions.
• Identify customer needs and provide tailored solutions to enhance their experience.
• Work collaboratively with various teams, including sales, technical support, and logistics, to resolve complex issues.
• Continuously improve service delivery and contribute to the ongoing development of customer service processes.
• Keep up-to-date with product knowledge, policies, and procedures to provide accurate information.

• Previous experience in a customer service role, preferably within the France market.
• Strong communication skills with the ability to remain calm under pressure.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using customer service software (e.g., CRM systems, live chat tools).
• A positive, can-do attitude with a focus on delivering exceptional customer experiences.
• Ability to work flexibly, including shifts, weekends, or evenings if required.
• Knowledge of the France market and cultural understanding is a plus.

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A collaborative and supportive team environment.
• A chance to be part of a forward-thinking company committed to customer excellence.

How to Apply: If you’re passionate about customer service and looking to be part of a dynamic team in London, we want to hear from you! Please submit your CV and a brief cover letter outlining why you’d be a great fit for the role.