Fsy - Guest Services Agent

ISMIRA Agency actively recruiting for position Guest Services Agent for Four Seasons Yachts!

Four Seasons Yachts is redefining ultra-luxury travel with its first yacht setting sail in January 2026. As part of the prestigious Four Seasons Hotels and Resorts, this 207-meter-long super-yacht features 14 decks and 95 spacious suites, each with floor-to-ceiling windows and private terraces — offering unmatched elegance on the high seas.

Guest Services Agent is to aassist all guests with any service issues, queries and complaints, as well as providing general Yacht, port, tour & travel information. Meet or exceed guest expectations on every occasion.

• Paid flights to and from the ship
• Free food and accommodation
• Exceptional trainings, clear pathways to promotion
• Above market average and fixed salaries
• Opportunity to travel the World - in its inaugural year 2026, the yacht will sail 32 itineraries across 52 voyages, visiting over 130 destinations in 30 countries
• Work in top level company and paradise-like settings with world-class onboard facilities
• Contract length 4-6 months with following 2 months of vacation

• Provide guests with general ship, port and tour information; become knowledgeable concerning all facets of shipboard organization and services, ports of call and shore excursions.
• Process all passengers at embarkation/registration according to the embarkation SOP. This includes, lifting tickets, collecting passports and other documents.
• Liaise with other departments on any suite issues, changes or other requests.
• Confirm any restaurant reservations in co-operation with Restaurant Manager.
• Handle administrative services and communication services (copy, scrolling, mail, fax, phone, etc.).
• Receive lost and found items.
• Maintain a working change fund for the cashing of passenger travelers’ checks, currency exchange. This fund to be balanced daily.
• Ensure that all received passenger complaints are either settled immediately or referred to the MOD.
• Ensure glitches are tracked and entered into the system immediately for full awareness and resolution and follow up.
• Prepares the Guest Berthing list, Guest lists, Party invitations, Gift Orders and special notes from the Ship’s management to the guests.
• To the maximum extent possible, become aware of each guest name as soon as possible during each cruise.
• Be the main contact for ship board Chat services. Be able to immediately acknowledge the guest inquiry and coordinate with the necessary departments for follow up.

• Cruise ship experience mandatory
• 21+ years old, no offensive tattoos allowed
• Minimum High school education or higher. Equivalent combination of education and shipboard experience.
• Minimum of three years of related experience in customer services in luxury hotels and/or onboard luxury cruise lines
• Familiar with basic shipboard operation.
• Fluent in written and spoken English
• Knowledge of general office practices, procedures and equipment.
• Ability to prioritize tasks and work independently.
• Strong organizational, interpersonal and communication skills.
• Ability to interact with senior-level management and owner representatives.
• Adherence to specific scheduled working hours yet being flexible to operational requirements.
• Ability to interact professional in an international team.
• Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment.
• Easily adapts to change.

Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪

Last updated:
April 28, 2025

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