Scylla Ag - Receptionist

ISMIRA Agency – Receptionist for Scylla AG

Founded in Switzerland in 1973, Scylla has been setting the standard in premium river cruising for more than 50 years. Their motto is “Quality, our passion”. Today, the company operates more than 40 modern river ships sailing along the Rhine, Danube, Seine, Rhône, Saône and many other beautiful rivers across Europe.

As the first point of contact for our guests, the Receptionist creates a welcoming and seamless experience. You manage reception operations, provide personalized guest support, and oversee onboard shop services to ensure satisfaction and memorable experiences.

• Free food and accommodation on board
• Seasonal work with contracts from March to November, renewable each season
• River ships located in Europe – closer to home
• No safety certificates or Seaman’s book required
• Paid days off and vacation during the season
• Excellent working conditions, pension plan and health insurance
• Free internet (10 GB per month)
• Shore leave almost every day
• More openings for German speakers
• Some vessels offer free German language courses on board

• Adhere to guidelines and SOP’s for the reception area.
• Provide professional guest service according to Scylla standards.
• Greet, welcome and direct guests and visitors in‑person and on the phone.
• Check in and check out guests.
• Answer and transfer phone calls.
• Forward relevant guest information to the respective department.
• Sell shop articles, partially with cash payments.
• Print and code cabin door keys.
• Register passport and address details of guests and crew members in the POS Back Office system.
• Write the daily menu in cooperation with the Executive Chef and Hotel Manager.
• Take orders during Welcome, Gala and Farewell dinners.
• Assist with payments.
• Take and carry out wake‑up calls, special requests of guests and any other updates.
• Post mail.
• Assist with preparation of inventories and orders.
• Handle excursions and accompany them if necessary.
• Provide internet access and support where necessary.

• Experience with in the hotel industry and/or previous (river) cruise ship experience.
• Excellent organizational and communication skills with a friendly and positive attitude.
• Outstanding verbal communication, listening and telephone skills.
• Stress‑resistant, calm under pressure, resilient, team player with a positive approach.
• Open‑minded and flexible with high social, interpersonal and cultural competencies.
• Problem‑solving skills and dependability.
• Attention to detail with strong customer service skills.
• Excellent English skills (written & verbal); other languages such as German are an advantage.
• Technology skills with excellent computer skills (Excel, Word, PowerPoint).
• Being representative of Scylla’s values.
• Age: minimum 18 years old.
• Non‑EU nationals need a D‑type German visa before joining.

At Scylla, you’ll support a dynamic, international team while helping create unforgettable dining experiences for our guests. You’ll work in a collaborative, supportive environment where your skills are valued, your growth is encouraged, and your contributions make a real impact. Enjoy traveling across Europe, developing your hospitality career, and forming lasting friendships—all while delivering first‑class service onboard our luxury river cruise ships.

EU nationals can apply and join during the whole season without visas. Ukrainian citizens with residence permits in the EU may also apply. Non‑EU citizens German speakers may also apply to all positions.

Last updated:
October 30, 2025