Field Service Technician

Overview

A leading EDM machine manufacturer is looking for a CNC Field Service Engineer.

• Install, service, and provide basic training on all our machinery.
• Troubleshoot both electronic and mechanical problems on site using equipment such as a multimeter or oscilloscope.
• Travel by car or airplane to customer and dealer facilities.
• On-site intake of customer complaints regarding equipment malfunction and service issues.
• Communicate with customer and internal management regarding the technical analysis and determination.
• Document all work in a legible and technically sound manner.
• Submit both service and expense reports for reimbursement.

• Good at Electrical Engineering or any industrial electronic repair experience.
• Experience repairing Vertical Machining Centers (VMCs) is a plus.
• Working knowledge of CAD/CAM systems, materials, tooling, and end mills, if possible.
• Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.
• Self‑motivated, able to work with little or no supervision, and to calmly handle stressful situations when customers complain of equipment malfunctions.
• Technical curiosity and ability to diagnose and solve production issues.
• Detail‑oriented and able to get work completed in a manufacturing environment.

Daily allowance for travel: $46 if travel is more than 100 miles one way.

Gas allowance.

Home office with required travel. Territory is Western Pennsylvania.