Network Operations Engineer

Responsibilities

• Administer and maintain the IT infrastructure.
• Configure and manage networks to ensure smooth and reliable operations for fulfilling company operations.
• Monitor network performance and troubleshoot problem areas as needed.
• Ensure physical and network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.
• Manage network access control and security, including implementation and maintenance of security policies.
• Participate in security audits, system backups and recovery.
• Provide first-level support and triage to client environments ranging from wired and wireless system connection and hardware to servers and services.
• Work as a liaison for our clients and escalation teams.
• Monitor service and device uptime.
• Configure and install networking equipment as needed.
• Participate in upgrade/patching projects and maintenance.
• Perform maintenance and troubleshoot devices such as routers, switches, firewalls, servers/virtual servers, and phone systems.
• Provide technical documentation and operations support to networking, servers, virtualization, and storage technologies.
• Learn new environments and apply knowledge to new problems.
• Meet deadlines and work efficiently.
• Other duties as required.

• Bachelor's degree in computer science, network engineering, information security, or related field.
• 2–4 years of IT experience.
• Experience with NOC or Help Desk required.
• Experience with Cisco, Microsoft, VMware required.
• Experience with Logic Monitor.
• Certifications are a plus, but not required.
• Clear and effective communication skills with both technical and non-technical users.
• Strong interpersonal skills.
• Ability to handle a variety of tasks and prioritize those tasks.
• Excellent verbal and written communication in English.