Junior VIP Specialist

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It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

The VIP Junior Specialist role is to offer support for our VIP customers, find the best solution to solve customer issues, build an exceptional relationship with VIP company customers, and provide the best services through the communication channels provided by the company. The position follows the activity of VIP players and works with the VIP Manager to improve, raise, and extend the activity of VIP players—giving bonuses, proposing personalized campaigns, and proposing gifts.

• Contacting clients suggested by the VIP Manager and informing them that they have been selected by the VIP project.
• Responding to every request that comes from customers.
• Handling VIP customer complaints in a patient and efficient manner.
• Providing accurate information and solutions to customer queries.
• Contacting VIP customers according to the structure, through the communication channels provided by the company.
• Identifying customer needs, concerns, and questions.
• Promoting Superbet’s services and image (campaigns, new games, etc.).
• Building professional relationships with customers.
• Giving manually retention bonuses, VIP campaign bonuses, and informing clients about these bonuses.
• Working in the team and helping colleagues (contacting, offering bonuses to colleagues’ clients when necessary).
• Reporting technical issues that customers encounter to superiors or competent departments.

• Is a native Polish speaker with English at a basic level.
• Has strong written and conversational skills.
• Has the ability to interact with many different types of people, externally with customers and internally with the company team and departments.
• Is friendly, empathetic, motivated, and has a good energy.
• Is a team player.

We are a global technology company dedicated to building the future of entertainment and fan‑centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.

At Superbet we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play. Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

The company’s long‑term strategy is supported by world‑class investors. In 2019, Blackstone made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion. Superbet is committed to the highest standards of compliance, safety, and responsibility. We are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

Associate

Full‑time

Business Development and Sales

Entertainment Providers