FinCrime Escalations Officer - English and Spanish

Fin Crime Escalations Officer - English and Spanish

Compliance is a key team that ensures Revolut’s products and processes meet regulatory requirements, translating this into the best customer outcomes. We’re looking for an Escalations Officer to ensure effective and compliant Suspicious Activity Reporting in Revolut branches across Europe. The objective of this role is to perform an assessment and make decisions for Suspicious Activity Reports which are escalated from the first line of defence.

The position will report directly to the MLRO.

• Act as the escalation point and ensure high‑quality Suspicious Activity Reports are submitted according to local requirements.
• Respond to regulatory inquiries and other requests from local authorities related to submitted Suspicious Activity Reports.
• Respond to other queries related to complex cases where second line of defence review is needed.
• Work with MLRO and escalating significant cases, reporting on trends, monitoring and detecting rare and/or new patterns.
• Work on escalated cases or tickets and comply with the expected times of resolution.
• Participate and collaborate with management as needed in projects, training and implementation of new processes.

• Fluency in English and Spanish.
• Experience as a compliance/Fin Crime officer in a major financial institution.
• Exposure in Fin Crime operations, acting as the escalation point and ensuring positive hits are investigated and escalated as required in a timely manner.
• Deep knowledge of AML and sanctions regulations.
• Experience operating a variety of internal and external systems and databases to complete investigations.
• An ability to review policies and procedures and advise if changes are required.
• Problem‑solving and decision‑making skills with the ability to analyse complex information to identify key issues and drive resolution.
• A skill to present a summary and proposed conclusion to management in a timely and clear manner, including proposals to implement appropriate steps to mitigate risk and/or monitor it.
• An understanding of payment systems and markets with a focus on technology and mobile applications.

• Mid‑Senior level

• Full‑time

• Other

We encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.