Office Assistant - Speech and Hearing

Position: Office Assistant I - Speech and Hearing
Our Speech & Hearing team at UPMC Chautauqua is excited to welcome a new full-time Office Assistant I! Our Monday-Friday position offers stable daytime hours with some flexibility (7:30-4:00, 7:45-4:15, or 8:00-4:30). In our small department, you'll play an essential role supporting 7-8 clinical professionals and ensuring patients feel informed, respected, and cared for from the moment they connect with us.

You'll manage scheduling, registration, and office coordination while serving as a key point of contact for patients and providers alike. Cross-training with OT/PT adds variety and collaboration, making this a great opportunity for someone who values teamwork, customer service, and making a meaningful difference in patients' experiences every day. In addition to meaningful work and a supportive culture, UPMC offers competitive compensation and comprehensive benefits, including health coverage, retirement plans, paid time off, and career development opportunities.

In this role, there is opportunity to
- + Schedule, coordinate, and confirm patient appointments efficiently using Epic and related systems.

+ Greet, register, and check in patients with professionalism, warmth, and excellent customer service.

+ Answer and manage incoming calls, screen inquiries, and relay accurate messages to providers and staff.

+ Verify and enter complete demographic and insurance information, including authorizations when applicable.

+ Prepare and maintain patient charts and documentation for upcoming visits.

+ Maintain physician schedules to ensure accurate appointment flow and optimal clinic operations.

+ Complete encounter forms, referrals, and billing-related documentation with attention to detail.

+ Maintain a clean, organized, and welcoming waiting and reception area.

+ Collaborate with Speech & Hearing, OT, and PT teams to provide coverage and seamless service.

+ Protect patient confidentiality and comply with all UPMC policies and procedures.

Required

+ High school diploma or GED

+ 1 year work experience, preferably in a medical office setting

Preferred

+ Knowledge of medical terminology

+ Word processing and computer experience

+ EPIC scheduling and registration experience

+ Telephone etiquette

+ Customer service skills

+ Insurance verification/authorization experience

Licensure, Certifications, and Clearances:

+ NYS Staff Exclusion List (NYSEL)

UPMC is an Equal Opportunity Employer/Disability/Veteran