Supportive Care Guide

Overview

Jasper Health is transforming the cancer care experience by providing personalized navigation, psychosocial support, and care management for patients and their caregivers. Through its intuitive digital platform and one-to-one, expert-led counseling, Jasper empowers patients to manage treatment plans, track symptoms, and access support—all in one place.

With a mission to ease the burden of cancer care, Jasper Health bridges the gap between clinical care and everyday life, improving outcomes and quality of life across the cancer journey. Built for seamless partnership with providers and health plans, Jasper takes administrative burden off care teams while improving outcomes and reducing total cancer spend.

Jasper Health’s Supportive Care Guides are certified oncology patient navigators who provide one-on-one psychosocial support to patients and caregivers impacted by cancer. This role requires fluency in both English and Spanish, as a significant portion of our member population prefers to receive care in Spanish.

The Care Guide will maintain certification through the American Cancer Society's LION certification and Jasper’s proprietary cancer supportive care training program.

• Conduct virtual psychosocial assessments to identify and address social and environmental barriers to care for patients or caregivers across the continuum of care from suspected diagnosis to survivorship.
• Provide ongoing virtual sessions and evidence-based interventions within the scope of practice.
• Communicate fluently in English and Spanish to ensure culturally sensitive, accessible support for diverse member populations.
• Consult with clinical leadership when necessary for critical clinical needs and refer out for services when needs are outside of scope.
• Develop and implement individual care plans and goals that address the needs of patients.
• Closely monitor patients’ progress through regular check‑ins and adjust the care plan as needed.
• Initiate outreach to patients periodically to maintain engagement.
• Provide psychoeducation on nutrition, exercise, and other health behaviors; serve as an ongoing professional resource.
• Help patients navigate the healthcare system, understand their treatment options, and manage insurance‑related challenges.
• Collaborate with patients to prepare questions for medical appointments, seek second opinions, and advocate for their needs.
• Establish rapport with patients and serve as the primary point of contact for patients.
• Answer patients’ correspondence in a timely and professional manner; this correspondence includes SMS, emails, and phone calls.
• Maintain timely documentation of all sessions in EMR.
• Provide feedback and support to other departments as needed.
• Collect and report patient data on barriers, health care, medications, prior treatments, etc.
• Identify resources for patients to overcome barriers to care, such as financial toxicity and emotional distress, and maintain the master resource list.
• Remain up to date on Jasper’s services and platforms to ensure proper communication with patients, including the EMR and CRM.
• Meet weekly with Jasper’s clinical team to collaborate and monthly for case consultation.
• Represent the organization in a professional manner.
• Design or participate in the creation of health education materials, including health program content.
• Perform miscellaneous job‑related duties as assigned.

• Fluency in both English and Spanish (required).
• A bachelor’s degree in a healthcare‑related field (social work, public health, psychology, etc.) is preferred.
• Two or more years of experience in a healthcare setting are desired.
• Experience in oncology care is strongly preferred.
• Experience in healthcare advocacy or health education is a strong asset.
• Certifications such as Certified Patient Navigator, Community Health Worker, Case Manager, or Social Worker are strongly preferred; the ACS LION certification as a patient navigator must be completed within 30 days of starting.

• Knowledge of supportive care principles and evidence-based techniques for oncology patients.
• Ability to plan, implement, and…