Royal Caribbean - Group Coordinator

ISMIRA AGENCY actively recruiting for position GROUP COORDINATOR FOR ROYAL CARIBBEAN CRUISES!

The Group Coordinator is responsible to coordinate activities and arrangements for group meetings, conferences and functions by performing the following essential duties and responsibilities.

• Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
• Earn recognition and career advancement opportunities
• Travel around the World
• Experience working with more than 72 nationalities
• Permanent job with contract 6-8 months onboard followed by 60 days of vacation
• Save Money as you do not pay for food and accommodation on board
• Competitive salary (find out when apply)
• Visa fee will be reimbursed on board
• Medical insurance provided during contract

RESPONSIBILITIES:

• Maintains desk hours throughout the cruise to meet with group representatives. Responsible for the scheduling of the Conference Center, Executive Boardroom, Multi-media room and the Business Services areas.
• Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule, etc.
• Resolves conflicts quickly and efficiently and provides alternative arrangements as needed; calculates additional costs. Cross-sells or up-sells products and services to compliment the cruise experience while increasing revenue.
• Maintains constant communication with all department heads to plan function details such as space requirements, time schedule, food and beverage service,
• Uses company software, such as Affair Where, to notify various department heads of the final group arrangements on a timely basis to ensure adequate preparation time for successful event execution.
• Directs workers in preparing banquet and convention rooms and erecting displays and exhibits, equipment, etc.
• Inspects rooms and displays for conformance to needs and desires of group.
• Attends functions to minimize confusion and resolve problems such as space adjustment and need for additional equipment, food, beverage, etc.
• Arranges publicity, special functions, and performs other duties to promote goodwill.
• Coordinates special shore excursion requirements with Explorations!/Shore Excursion Manager.
• Organizes group amenities. Up-sells amenities to enhance the group’s vacation experience, as appropriate.
• Confers with the Financial Controller's team to ensure accounts are charged appropriately for additional products and services not included in the original proposal. Assists the Financial Controller facilitating timely and complete payment for onboard services rendered.
• Attends meetings, training activities, courses and all other work-related activities as required.
• Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

REQUIREMENTS:

• Good level of English
• 1 year event planning and execution experience in a luxury hotel, convention center, sales, public relations field or in a related hospitality function.
• Proven customer service skills to build and strengthen relationships.
• Ability to up-sell and cross-sell products and services.
• Ability to pay close attention to detail while coordinating many functions
• Ability to communicate tactfully with group representative, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to conduct meetings efficiently and in a timely manner.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Royal Caribbean International’s The Royal Way.
• Ability to perform basic math functions with regard to product and service pricing.
• Working knowledge of computers with e-mail and business related software packages such as word processing and spreadsheet applications.
• Completion of high school or basic education equivalency preferred.
• Ability to speak fluently additional language(s) such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish.

NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security/background check may be required
Last updated:
March 15, 2024

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