Viking Ocean - Shore Excursions Manager

ISMIRA Agency – SHORE EXCURSIONS MANAGER for VIKING OCEAN CRUISES!

The Shore Excursion Manager manages & controls the presentation, promotion, supervision and arrangement of all shore excursions offered in the various ports of call and onboard Viking Oceans’ Ships.

• Paid flights to and from the ship
• Legal employment based on 10-hour work day
• Fixed return dates at the end of your contract
• Free shipwide Wi-Fi
• Free accommodation
• Opportunities for growth and advancement in your career

• Liaise with local tour operators to confirm reservations, buses, guides etc.; manage & control shuttle bus operations, when applicable.
• Ensure the smooth dispatch and operation of all shore excursions; coordinate all shore excursions including the audio equipment required for each excursion.
• Ensure that local guides are briefed and instructed accordingly, prior to each shore excursion and ship escort;
  Host and dine with guests, when necessary.
• Supervise the sales of tours; take proactive action to promote and sell shore excursions.
• Monitor the quality and service of all shore excursion operations, ensuring that all service delivery is in line with Viking’s STAR Service Standards.
• Present Port Talks with the Cruise Director about each port of call, in the Star Theater.
• Liaise and communicate closely with the Guest Services Manager, with regards to the daily scheduling of the Explorers Team and provide ongoing support to ensure a smooth operation.
• Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions.
• Organize guest and crew disembarkation in conjunction with all relevant parties to ensure proper execution.
• Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to guest flow.
• Provide the necessary guidance/training and information to the Shore Excursions Team and Explorer’ team, in accordance with company standards and operational needs.
• Provide competent leadership to all direct reports. Responsibilities include, but are not limited to:
  Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.
• Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
• Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards; ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
• Have in-depth knowledge and ensure your team are knowledgeable about company products, cruise destinations & procedures, and provide the necessary training to improve your team’s shore excursions and port knowledge, when needed.

• A required minimum of 3 years’ experience as a Tour Office / Shore Excursions Manager
• Shipboard experience is required.
• Minimum 21 years old
• Must be confident with at least two different global itineraries.
• Fluent in English - must be able to attend any kind of query in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
• Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player.
• Strong accounting and administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities.
• Must confidentially handle all communications, including written, email, and phone.
• Vaccination against Covid-19 with WHO approved vaccines.
• No visible tattoo

Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲

Last updated:
December 19, 2023

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