Viking Ocean - 1St Housekeeper

ISMIRA Agency actively recruiting for position 1st HOUSEKEEPER for Viking Ocean Cruises!

The 1st Housekeeper assists the Executive Housekeeper in the efficient & safe organization and operation of the housekeeping department. Provide support and cover for the Executive Housekeeper during absence.

• Paid flights to and from the ship
• Legal employment 6 months on, 2 months off based on 10-hour work day
• Fixed return dates at the end of your contract
• Free shipwide Wi‑Fi
• Free food and accommodation
• Opportunities for growth and advancement in your career

• Responsible for the daily activities of the Asst. Chief Housekeepers and housekeeping personnel.
• Prepare and revise work schedules and submit to Exec. Housekeeper for final approval.
• Monitor daily work performance of the Asst. Chief Housekeepers and Housekeeping personnel, enforce that all work performance meets VOC standard.
• Prepare and submit performance appraisals for the Asst. Chief Housekeepers and review performance appraisals for housekeeping personnel before submitting it to the Executive Housekeeper for review.
• Consult, guide, and administrate disciplinary procedure when and if required. All performance evaluations and disciplinary issues are to be reviewed by the Executive Housekeeper prior being issued or administered.
• Daily communication with the Executive Housekeeper to update on operation and concerns and serve as liaison between Exec Housekeeper, Asst. Chief Housekeepers, and housekeeping team.
• Provide development opportunities and shadowing for the Crew and assist in covering for shortages in the managerial team as required.
• Organize, supervise, and ensure proper handling of luggage.
• Provide and coordinate follow‑up on functionalities and technical issues related to guest stateroom areas, public areas, guest self‑service laundry, crew areas and facilities.
• Ensure inventory are carried out as per assign schedule.
• Prepare, review, and check all relevant reports, documents logs, checklists, Public Health and safety logs, and any other paperwork necessary for the operation of the department, and ensure their accuracy.
• Monitor par levels of all lockers within the relevant working areas and ensure that sufficient supplies are available for the Stateroom Host; arrange for the collection of general store items as per the schedule and ensure that all items are properly distributed to lockers within the relevant working areas; complete the weekly general supply requisition and submit the requisition for approval.
• ETC.

• A required minimum of 2 years plus experience as an 1st Housekeeper or similar position, within a 5 Star hospitality environment, and experience with ship operations of 500+ staterooms required; must have experience in leading a multi‑cultural team.
• Fluent in English – must be able to address any kind of information in an adequate manner with excellent oral English communication skills – additional language is an advantage.
• Must be a minimum age of 21 years old; physically fit and in good health; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time.
• No visible tattoos.
• Guest-focused, service‑oriented, positive personality, professional appearance and impeccable hygiene standards are required; team builder with exceptional motivational skills and coaching ability required; must have a keen eye for cleanliness and attention to detail.
• Must be proficient with PC based databases, spreadsheets, and word processing systems.
• Must be flexible and stress resistant, team player, shows commitment. Business Administration or Hotel Management degree is preferred.
• Must have excellent knowledge of all Public Health Policies.
• Strong knowledge of housekeeping chemicals, equipment, sanitation processes & procedures.
• Strong knowledge of Human Resources procedures and their applications.
• Ability to lead and motivate a diverse crew.
• Exceptional Training and guest interaction skills.

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Last updated:
January 31, 2025

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