Senior Site Reliability Engineer

Site Reliability Engineers (SREs) are essential to Panda Doc's success, ensuring customers receive a reliable service with minimal downtime.

The SRE team achieves this by:

• Owning the incident management processes and tools.
• Managing the observability stack and alerting systems to enable timely investigation and mitigation.
• Actively contributing to service codebases to proactively prevent incidents and resolve performance bottlenecks.

In essence, SREs are the cornerstone of production service resiliency, driving efforts in observability, incident management, capacity planning, and maintaining reliable operations.

• Own and influence the incident management process end-to-end
• Maintain and evolve on-prem observability stack
• Keep production applications running smoothly by participating in the on-call rotation
• Develop automations and tools to support platform reliability
• Contribute to production services with performance and resiliency in mind
• Collaborate with product engineers to foster SRE principles within the R&D organization
• Be a mentor for the SRE team or product engineers

• Solid programming experience, namely Python (Django and Async
  
  IO) and/or Java (Spring Boot)
• Experience in maintaining an observability tools suite (specifically, LGTM - Loki, Grafana, Tempo, Mimir)
• Experience in development and maintenance of Python services in production
• Strong experience with AWS and Kubernetes
• Solid proficiency in working with relational databases (Postgre
  
  SQL) and messaging systems (e.g. Rabbit
  
  MQ, NATS, Kafka)
• An experienced on-call SRE engineer
• Enjoy hands–on troubleshooting of distributed systems in production environments
• You act like an owner and strive to do work you're proud of
• You enjoy communication and knowledge sharing on all‑things reliability
• Proficiency in English, both written and spoken

Panda Doc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. Panda Doc provides an all‑in‑one document workflow automation platform that helps fast‑scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit

We're known for our work‑life balance, kind co‑workers, and creative virtual team‑bonding events. Although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity and transparency, and selling a product that changes the lives of our customers.

• Remote‑first approach with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon.
• We value long‑term collaboration, whether through typical employment contracts, employment of record, or B2B arrangements. Be aware that contract type and benefits vary by location – feel free to clarify with our recruiters.
• Work schedule aligned with EU time zones.
• Honest, open culture that values constructive feedback.
• Professional and personal development within a collaborative, supportive team.
• Stable yet growing SaaS product offering an agile environment, ownership, start‑up energy, and strong technical challenges.

Panda Doc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or any other basis protected by law.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Software Development