B2B Senior Systems Site Reliability Engineer

B2B Senior Systems Site Reliability Engineer

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work‑life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #One Jamf.

Site Reliability Engineers are responsible for helping balance development velocity against customer‑centric stability of systems through the use of SRE best practices and the creation of new processes with automation. The Senior Site Reliability Engineer is responsible for creating and leading projects around how services and other workflows should be measured as well as participating in the observability of production systems and services through day‑to‑day operational responsibilities with the intention to gain that wisdom of production to then decide what toil should be automated next.

The Senior Site Reliability Engineer is expected to operate with a Dev Ops mindset at the convergence point of Cloud Operations, Engineering, and Technical Support within the framework of the Agile process.

Remote in Poland. Applicants must be based in Poland and have the right to live and work there.

• Identify improvements in both the platform and processes by implementing established SRE concepts with the goal of improving product and system reliability.
• Proactively engage and collaborate with other individuals and teams as issues arise by serving as an escalation point of customer issues to ensure successful outcomes.
• Perform root cause analysis for customer‑impacting issues and clearly document the solution and advise others from the results of those findings.
• Create technical documentation based upon new technology proof of concepts, project work, root‑cause issue analysis, identification of alerting patterns, and proactively sharing this knowledge with other teams as part of the Continuous Improvement Model.
• Participate in team ceremonies to identify and refine potential work, communicate findings, and drive opportunities to collaborate.
• Assign and communicate the business value and benefit hypothesis of new projects, initiatives, and strategies while breaking down the technical work required to achieve a successful outcome.
• Lead cross‑team and cross‑department technical collaboration in critical customer escalations.
• Advise stakeholders and senior leadership on critical customer escalations.
• Occasionally provide off‑hours support for deployments and customer escalations.

• Minimum of 5 years of experience in IT. (Required)
• Experience identifying, tuning, and fixing issues with software in Java. (Required)
• Experience working with containerization and Kubernetes. (Required)
• Experience utilizing system monitoring tools, such as Grafana & Prometheus. (Required)
• Experience working within a form of the Agile development framework process. (Required)
• Experience optimizing SQL queries and database engine tuning. (Required)
• Experience using and troubleshooting AWS services, including EC2, S3, Cloud Front, EKS, RDS (Aurora). (Required)
• Experience creating clear and concise technical documentation that is targeted at both technical and non‑technical audiences. (Required)
• Experience solving production Java issues through use of native tools such as heap dumps, thread dumps and profilers. (Preferred)
• Experience using CI/CD tools (Jenkins, ArgoCD, Git Hub Actions). (Preferred)
• Experience writing infrastructure as code (Terraform). (Preferred)
• Experience defining and implementing Service Level Objectives. (Preferred)
• Bachelor’s degree or a combination of relevant experience and education may be considered.

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