Operational Resilience Program Manager, ITSCM

Operational Resilience Program Manager, ITSCM & ITR

Wrocław, Poland

The objective of Operational Resilience is to protect our people, customers and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment. This position is associated with the discipline of IT Service Continuity Management (ITSCM) & IT Resilience (ITR) and enables AXA XL to build and maintain appropriate levels of resilience and readiness within our core business functions and their critical services and ensures regulatory and AXA Group compliance.

This position is responsible for overseeing a variety of activities and supporting the Head of ITSCM in fulfilling AXA XL's global requirements for Information Technology Service Continuity and Disaster Recovery. It plays a pivotal role in assessing and validating the organization's capabilities to respond effectively to disruptive events.

The role encompasses governance, administrative duties, and the tactical execution of disaster recovery planning components within the broader Operational Resilience (OR) program. The primary focus is on ensuring the continuity and recovery of IT systems, infrastructure, and services that underpin AXA XL's business and administrative functions. Key responsibilities include developing, implementing, and maintaining disaster recovery plans and standards for local offices and data centers, conducting business impact analyses and risk assessments, and facilitating tests and exercises with business and IT teams across diverse geographical locations.

Considering regulatory compliance requirements (i.e. for EU-DORA), this position is responsible to manage the SaaS 3rd Party DR plans are tested, holistically keep an eye to IT Resilience Risk and report them via building and executing on a partnership with teams like Global Technology and their supporting partners, Procurement, Third party Risk Management and senior executive business function representatives. Additionally, this position is expected to build a relationship with other functions within Security to address various other transversal topics around the Security aspects of AXA XL's 3rd parties/vendors.

This position is also responsible to manage and the ITSCM & ITR Standards, other process documentation and dashboards/reports and supports the execution of controls and processes that contribute to the success of the overall program.

As a Program Manager should have the capability, experience and skills to lead the junior team members, take on difficult conversations to defend our position as on our controls; should have a structured approach and ability to manage the involved senior stakeholders effectively. Can lead the assigned responsibilities independently and take ownership of their assigned program components as per the annual strategic plan.

What will your essential responsibilities include?

• Coordinate and execute medium to large-scale disaster recovery exercises/tests for data centers and offices, ensuring proper processes and controls are followed, validated and reported
• Track and follow-up on issues and problems encountered during ITSCM/DR exercises. Identify ITSCM/DR capabilities and areas of improvement while seeing risks/gaps to resolution and reporting progress on issues
• Drive business impact analyses/risk assessments and work with company units to determine critical IT systems/applications and operational processes
• Create and update ITSCM/DR governance and documentation as required
• Recommend acceptable recovery time/point objectives, and establish resources required for the successful resumption of IT data centers, infrastructure, operations, and systems/applications in the event of a disaster
• Assist IT crisis/incident team members in developing disaster recovery and incident management plan documentation, maintaining documentation in a central repository and in a constant state of readiness
• Execute on-going disaster recovery infrastructure and facilities monitoring, readiness and preparedness reviews
• Execute the ITSCM/DR certification process to keep plans…