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L2/L3 Technical Support Engineer
Job in
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2025-12-23
Listing for:
Hub Technologies
Full Time
position Listed on 2025-12-23
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Cloud Computing, Systems Engineer
Job Description & How to Apply Below
L2/L3 Technical Support Engineer
We are seeking a highly skilled and motivated L2/L3 Technical Support Engineer with strong analytical thinking, deep technical abilities, and a passion for solving complex challenges. In this role, you’ll take ownership of advanced technical incidents, perform deep‑dive troubleshooting, develop automations, and work closely with cross‑functional teams to ensure stability, reliability, and an outstanding support experience.
Beyond your technical strengths, we’re looking for someone who brings strong communication, teamwork, and a proactive mindset – someone who thrives in dynamic environments and enjoys bringing clarity and structure where others see complexity.
Key Responsibilities- Investigate, diagnose, and resolve L2/L3 technical incidents and service requests
- Perform root‑cause analysis and implement long‑term corrective actions
- Write SQL queries for data extraction, validation, and troubleshooting
- Develop automation scripts (Python, Bash, etc.) to streamline workflows
- Support cloud operations across Azure and AWS environments
- Collaborate with Development, Dev Ops, and Product teams to deliver scalable solutions
- Document solutions, share knowledge, and contribute to continuous improvement
- Proven experience in technical support, system administration, or L2/L3 engineering
- Strong SQL abilities and deep troubleshooting skills
- Hands‑on experience with cloud technologies (Azure / AWS)
- Scripting experience (Python, Bash) for automation
- Solid Linux, networking, and system monitoring fundamentals
- Clear communicator with the ability to simplify complex topics
- ITIL familiarity
- Experience with CI/CD, Git, automation frameworks
- Ticketing systems (Jira, Service Now)
- Experience in AML/KYC or financial environment
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