Manager, Integration Engineering

About Amwell

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.

Reporting to the Director of Technical Delivery, the Manager, Technical Delivery will play a critical role in Technical Services as we continue to build out our new Converge platform and migrate our clients from legacy solutions to cloud service‑oriented solutions. They will build, lead and mentor a multi‑disciplinary team of engineers, cultivating execution and decision‑making, all while ensuring customer satisfaction and propelling our team to execute on projects with quality and efficiency.

Projects will be a mix of billable and non‑billable corporate and client development projects related to our application framework, HL7/FHIR integrations, internal AI initiatives and our consumer‑facing website among others. Operating with speed and scalability in mind, they will provide thought leadership and drive the strategy by which we expand billable development services for our client base inclusive of health systems, health plans, employers, and vendors.

They will leverage their technical expertise, advanced communication and relationship management skills to nurture and influence both internal and external parties.

• Lead and coach a team of diversely skilled engineers and interoperability specialists by defining team and individual goals, managing performance, and encouraging continuous skill growth.
• Define, communicate, and continuously improve cross‑functional processes in support of new billable development services that will ensure accurate capture of requirements, accurate scope estimations, client satisfaction, high quality code and on‑time delivery.
• Lead the strategy to migrate existing HL7 clients from their custom legacy implementations to our cloud SAAS Converge platform.
• Lead the design, development, and implementation of internal AI solutions.
• Create, measure, and monitor actionable performance metrics that convey the state of our operations and measure impact to clients. Align and motivate the team to deliver with these metrics in mind.
• Coordinate and collaborate with multiple disciplines at Amwell (Engineering, Dev Ops, Product, UI/UX, Marketing, Professional Services, Business Intelligence) to convey client needs, articulate technical challenges and blockers while staying abreast of new functionality and roadmap items.
• Partner with Core R&D architecture to design technical apps and solutions that meet the needs of our clients/partners but also adhere to guiding corporate principles for software development, security, and performance. Ensure alignment of technical dependencies across teams.
• Become an expert on Amwell platform and opportunities for an external party to integrate with Amwell.
• Be able to present highly technical concepts to a wide variety of audiences including C‑suite and devise creative solutions to solve client needs using platform components.
• Willingness to be hands‑on when required, and own problems entirely and seek out knowledge or inputs you are missing to reach resolution.
• Provide high levels of guidance and direction on project work including documentation, making sure that new projects fit in with the overall technical vision of Amwell and the client.

• 5+ years of experience in a managerial role with a proven track record of leading teams and driving results.
• 5+ years of hands‑on experience scoping and/or developing integration solutions that enable the flow of information between major clinical and ancillary systems (e.g., registration, scheduling, billing, order entry, EMRs, HIEs).
• Extensive experience with healthcare interoperability and messaging standards, including but not limited to HL7, FHIR and HIE integration profiles.
• Expertise with interface engines and/or enterprise service bus architectures. Lyniate Rhapsody experience is preferred.
• Experience working with SOAP and REST based web services.
• Working knowledge of networking protocols (e.g., TCP/IP, HTTP, FTP, SOAP).
• Strong understanding of XML technologies (XML, XSD,…