CRM Manager

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Reports into:
Global Commercial Excellence Function

Location:

Remote

The CRM Manager will be a member of the Global Marketing team for Menarini‑Stemline, operationally responsible for Global (ex US) CRM activities, with a focus on EU and MEA countries.

The main mission is to drive projects to support CRM/Vault related development and evolution, that resonate with the end user community whilst driving the leadership teams strategic initiatives.

The CRM Manager will manage CRM/Vault related tasks acting as point of contact with the regional/ markets and Commercial and Medical excellence leads.

• Act as SME for Veeva CRM and Vault related technical and business topics
• Support customer facing teams in EU‑5 and key MEA countries in day‑to‑day CRM activities
• Perform admin and configurations tasks, address and resolve issues, problems and change requests
• Drive segmentation & targeting exercises with country commercial leadership, and if necessary, external consultants to ensure high quality impact of commercial team deployment
• Assess, monitor and continuously enhance user adoption towards CRM and promote digital engagement
• Enable tracking of key metrics for Commercial and Medical Excellence, provide leadership with periodic analytical progress reports and outcomes

• Strategic design and rollout of CRM and Vault systems across EU & MEA countries, support geographic and product portfolio expansion targets through re‑usable processes and ready‑to‑deploy systems
• Interface between Menarini‑Stemline and CRM/ Vault systems’ vendors and consultants
• Accountable for Commercial and Medical CRM/Vault activities including the set up of business rules, with strong cross‑functional collaboration with Medical and Market Access teams
• Collaborate with country teams, including leadership, towards optimization of CRM/Vault systems
• Propose and discuss with the leadership developments and upgrades of CRM/Vault system to ensure state of the art CRM/Vault systems in Menarini‑Stemline

• Provide training and support to team members on CRM/Vault system usage and best practices
• Lead training and periodic refreshment of CRM/Vault tools for users
• Develop user guides and documentation to facilitate effective use of the CRM/Vault system

• Identify opportunities for process improvements within the CRM/Vault system and recommend solutions to enhance efficiency
• Implement best practices for CRM management to streamline operations and improve user experience

• Ensure CRM/Vault practices comply with policies and data protection regulations

• Degree (preferably in Marketing and Sales, Information Systems, Business Administration and related disciplines)
• Min 3 years operational / technical experience with CRM and Vault systems, regional or global role is a plus
• Business proficiency in English, other languages German or Italian or French are a plus
• Experience with Pharmaceutical Oncology is a plus
• Veeva CRM / Vault certification is a plus
• Technical Proficiency:
  Expertise in CRM and Vault systems, in particular Veeva
  , and their application to the pharmaceutical industry
• Project management, business analysis and analytical capabilities. Ability to understand business requirements and translate them into technical solutions
• Data Analysis:
  Strong skills in analysing data to drive decisions and improve CRM processes
• Attention to Detail:
  High level of accuracy in data management and system administration
• Communication
  
  Skills:
  
  Effective verbal and written communication skills for training, support, and collaboration
• Problem‑Solving
  
  Skills:
  
  Ability to troubleshoot and resolve technical issues related to the CRM/Vault system. Experience in L2‑L3 support is a valuable plus
• Organizational
  
  Skills:
  
  Ability to manage multiple tasks and prioritize effectively
• Collaboration:
  
  Skilled in working with cross‑functional teams to achieve common goals
• Customer orientation, team working, collaborative and proactive aptitude

Menarini Stemline is an equal opportunity employer. We celebrate diversity and are committed…