Customer Success Manager

At Hiry, we connect top-tier DTC and eCommerce brands with high-performing marketing, creative, and operations talent.

We operate more like an internal extension of our clients — combining speed, precision, and proactive communication to deliver results that actually move the needle.

We’re looking for a Customer Success Manager who can own client relationships end-to-end, keep hiring pipelines moving, and make sure our clients feel supported, updated, and excited to keep working with us.

• Manage relationships with DTC clients from onboarding to successful placement, ensuring a smooth and professional experience.
• Run regular check-in calls, performance reviews, and pipeline updates to keep clients fully aligned on progress.
• Oversee our Talent Partners and Talent Acquisition Specialists to make sure they’re sourcing the right candidates, fast and accurately.
• Review candidate submissions before they go to the client, guaranteeing quality, alignment, and fit.
• Identify upsell, cross-sell, and renewal opportunities based on client needs, workloads, and upcoming roles.
• Coordinate interview scheduling, feedback loops, and next steps between clients and candidates.
• Monitor CRM activity (Airtable / Click Up) and ensure all roles, candidates, and client updates are documented correctly.
• Troubleshoot issues quickly — whether it’s pipeline delays, candidate quality concerns, or misalignment in expectations.
• Suggest improvements to client communication, sourcing flow, and fulfillment processes to keep everything sharp, fast, and clutter-free.

• Experience in Customer Success, Account Management, or Client Management — ideally within recruiting, HR, or DTC.
• Strong communication and client-facing confidence — you’ll be on calls daily.
• Comfortable overseeing small internal teams and keeping everyone aligned and accountable.
• Highly organized and proactive — we value precision, structure, and ownership.
• Strong understanding of recruiting pipelines and candidate funnels (or willingness to learn quickly).
• Fluent in English; warm, natural, and confident on both calls and written communication.
• Fast-moving, solution-focused personality who enjoys working in a small, hands-on team.

• Work directly with fast-growing DTC brands across the world.
• Learn client-side leadership, talent pipelines, and high-level communication — you’ll be close to decision makers.
• Remote setup with structured routines, check-ins, and full operational support.
• Clear systems, no clutter, and a transparent performance environment — smooth, not chaotic.
• Opportunity to grow into senior roles (Head of Client Success, Client Manager Lead) as we scale.