Solutions Engineer - AWS Customer Experience & AI

Solutions Engineer - AWS Customer Experience & AI

Remote

Role Overview

We’re seeking multiple Solutions Engineers to join our team of innovators and thought leaders. In this role, you’ll combine hands‑on technical expertise with architectural vision to design and implement cutting‑edge customer experience solutions using AWS services, with a particular focus on Amazon Connect and generative AI technologies.

Key Responsibilities

• Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactions
• Develop proof‑of‑concepts and prototypes to demonstrate innovative solutions to clients, showcasing the potential of combining cloud technologies with AI
• Lead technical discovery sessions and workshops with clients to understand their unique business challenges and translate them into actionable technical solutions
• Write and review code for critical components of client solutions, ensuring high standards of quality and scalability
• Create detailed technical specifications and architecture documents that align with both client requirements and AWS best practices
• Support continuous value delivery initiatives, including solution design, demonstrations, and implementation for signed customer engagements.

Required Skills & Experience

• Deep expertise in AWS services, particularly Amazon Connect and related customer experience offerings
• Hands‑on experience implementing generative AI solutions in production environments
• Strong software engineering background with practical coding experience
• Proven consulting skills with the ability to communicate complex technical concepts to diverse audiences
• Experience in customer experience (CX) technology implementations
• Track record of successful solution delivery in highly regulated industries such as healthcare, finance, or government

Preferred Qualifications

• AWS certifications (Solutions Architect, Machine Learning Specialty)
• Experience with large‑scale contact center migrations to cloud platforms
• Background in implementing AI/ML solutions in customer service contexts
• Knowledge of security and compliance requirements in regulated industries
• Experience with agile development methodologies

What Sets You Apart

• Ability to bridge the gap between business requirements and technical implementation
• Strong consultative approach with excellent client‑facing skills
• Innovation mindset with a passion for exploring cutting‑edge technologies
• Experience in both architectural design and hands‑on development
• Understanding of contact center operations and customer experience best practices

$140,000 - $150,000 USD