Mid-Level and Senior NOC Engineer - CCNP and CCNA ; Pooling

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

• Diagnose and solve problems and incidents with limited supervision and within SLAs.
• Monitor ticket queues, multitask, and prioritize work by shifting focus as and when required.
• Troubleshoot system and network problems,  cause and elevate when appropriately.
• Implement network changes and service improvements on customer’s equipment as required.
• Work closely with the NOC team to resolve complex problems.
• Administer and maintain customer infrastructure via change control.
• Perform RMAs, software upgrades and patch management, for several vendors.
• Create technical documents, diagrams, and SOPs whilst maintaining the company's knowledge base.
• Administer and maintain end user accounts, permissions, access rights and inventory.
• Support our Services delivery function by generating appropriate reporting.
• Working with other areas of the business to support the deployment of new products or tools.

• MUST be CCNA or CCNP certified with an ACTIVE certification
• Hands‑on experience with Aruba, Cisco, Palo Alto, or Meraki. Expertise in all four systems is not required; being strong in one (ideally Aruba) with an understanding of the others is acceptable.
• Customer‑centric with excellent communication skills, both written and verbal.
• Must have experience in a 1st or 2nd line support role with a background in general support and operations.
• Experience of working with and troubleshooting BGP.
• Hands‑on experience with Switches, Routers, Firewalls and Wifi.
• Knowledge and experience of ticketing/incident management systems (e.g Service Now, Zendesk, or HaloITSM)
• Previous experience in a similar role at an IT Solutions Provider/MSP.
• Understanding of ITIL best practices. (ITIL Foundations certification desirable).
• Demonstrate working under pressure and own initiative.
• Flexibility to work in any shift pattern covering nights, weekends (BH) including 24/7 is essential.

Note that this is a pooling requisition in preparation for 2026 IT hiring for mid‑level and senior NOC Engineers with active CCNA and CCNP certifications.

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast‑growing startups and dynamic companies.

• Meaningful work & Growth:
  We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset:
  We are genuinely invested in our people’s career and welfare.
• Global reach & local impact:
  Get to work with high‑growth startups and dynamic companies from the comfort of your own home.
• Powering global startups:
  We’ve created 1,400 Filipino jobs that empower global start‑ups to focus on growth.