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UX Researcher
Job in
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-01-07
Listing for:
TheStaffed
Full Time
position Listed on 2026-01-07
Job specializations:
-
IT/Tech
Data Scientist, Data Analyst -
Research/Development
Data Scientist
Job Description & How to Apply Below
Our client, a top-tier Management Consulting firm, is seeking a highly skilled UX Researcher to support a digital banking transformation. You'll conduct bilingual qualitative research to inform and improve customer-facing mobile experiences. The ideal candidate is fluent in Spanish and English, with proven expertise leading research from planning through synthesis and storytelling.
Ideal Profile- 6+ years of UX or qualitative research experience, preferably in financial services or regulated industries
- Skilled at managing multiple squads and stakeholders in complex programs
- Strong communicator, facilitator, and storyteller
- Passionate about translating insights into meaningful design outcomes
- Self-sufficient, adaptable, and comfortable in agile, distributed teams
- Fluent in Spanish and English (spoken and written)
- Lead qualitative research from planning to insights delivery
- Design and analyze surveys or lightweight quantitative studies
- Align research strategies to product priorities and sprint cycles
- Collaborate with product, design, and engineering teams to embed user insights
- Facilitate workshops for ideation, prioritization, and validation
- Conduct beta testing with internal users to assess release value
- Advocate for research-driven design through storytelling and synthesis
- Mentor peers and promote research best practices
- In-depth interviews (English & Spanish)
- Focus groups
- Usability testing
- Diary studies
- Concept and prototype testing
- Card sorting
- Surveys
- Generative and evaluative studies, including discovery, prototype, and post-launch validation
- Affinity mapping, journey and archetype development, and insight storytelling
- Qualtrics
, Collaborative whiteboarding platforms
, and Microsoft Power Point - Define research objectives, participant criteria, and success metrics
- Develop screeners, discussion guides, and test scripts
- Conduct bilingual interviews with cultural sensitivity
- Synthesize findings into actionable insights and recommendations
- Present outcomes to leadership and product teams
- Support continuous improvement of research frameworks and documentation
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