Product Manager - AI & Data Science

Product Management Hybrid Remote, Cape Town, South Africa

We’re looking for a Product Manager to help drive Meltwater’s next-generation AI enrichment capabilities — including categorization, sentiment, topics, narratives, and emerging LLM-based features.

You’ll work closely with the Product Lead for Enrichments & Automation to translate data science developments into real product improvements and customer value. Your focus will be on understanding model behavior, defining quality measures, and providing insights that guide prioritization, product improvements, and quality decisions across our enrichment portfolio.

This role is well-suited for someone who enjoys both the technical side of applied AI and the product thinking required to turn models into meaningful user outcomes.

• Help define and prioritize enrichment improvements based on product strategy and customer impact.
• Translate model capabilities into product value by understanding where enrichment quality matters most in customer workflows.
• Collaborate with Data Scientists to turn experiments and research findings into clear product iteration plans.
• Monitor quality and usage: design and maintain dashboards and evaluation frameworks that track performance, adoption, and impact.
• Support rollouts and internal understanding through clear documentation, release notes, and internal enablement for teams that rely on enrichment outputs.

• 4+ years of experience in Product, Data, or Applied ML/NLP roles working with structured data or enrichment models.
• Strong customer-centric mindset: you care how models perform in real workflows, not just in benchmark tests.
• Ability to turn complexity into clarity: you can turn abstract or technical concepts into clear product decisions and requirements.
• Collaboration & coordination strengths: you work effectively across Data Science, Engineering, and customer-facing Product Managers — aligning priorities and enabling others to build value on top of the platform.
• Awareness of the evolving AI landscape: you stay informed about LLMs and enrichment techniques and can distinguish practical value from hype.
• Analytical and evaluation fluency: you are comfortable evaluating model performance and making trade-offs on quality, coverage, and scalability.
• Clear communication and narrative framing: you can explain why improvements matter, not just how they work, to stakeholders across product, GTM, and engineering.

• Experience with NLP tasks like sentiment, entity extraction, or classification.
• Exposure to LLM evaluation or prompt design.
• Experience working with multilingual datasets.
• Familiarity with media intelligence, social listening, or analytics platforms.

• Enjoy flexible paid time off options for enhanced work-life balance.
• Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage.
• Complimentary Calm App subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You ll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions…