Project Manager, Program ​/ Project Manager, Operations Manager

Responsibilities

• Responsible for leading large, complex projects across multiple work streams and geographies.
• Accountable for the success, effectiveness, and on-time delivery of all the applicable deliverables across all work streams.
• Manage the people, process, and technology-related activities required to set up and begin operations for a new outsourcing engagement with a client.
• Serve as the primary point of contact for project stakeholders to ensure team alignment and actions remain in synergy.
• Manage overall internal/external client relationships throughout the various stages of the project.
• Implement business based on customer requirements and other contractual requirements.
• Support the organization by defining proper ramp plans and other timelines to achieve internal/external client expectations.
• Promote quality of work through proper project scoping, documentation, and reporting.
• Mitigate risks and financial loss by appropriately scoping requirements, preparing budgets, managing timelines, and communicating effectively with relevant stakeholders.
• Maintain action logs, resolve issues, and conduct lessons learned for all projects, applying all learnings to future projects.
• Contribute to developing internal project management processes and mobilization of resources to improve overall capabilities.
• Resolves problems, completes audits, identifies trends, determines system improvements, and implements change.
• Ensure compliance with OP360’s standard processes and services.

• Minimum 2-5 years of project management experience, including client implementations
• Operations or product experience in a BPO environment is strongly preferred.
• PMP and Scrum Master certification are preferred.
• Proficient computer skills, including but not limited to MS Office, GSuite, and Salesforce/Zoho.
• Excellent verbal, written, and interpersonal skills.
• Ability to align and negotiate resources within the organization to achieve targets.
• Strong organizational skills and ability to manage multiple projects and deadlines.
• Experience in leading meetings and directing stakeholders of all levels.
• Exceptional analytical and problem-solving skills.
• Strategic thinker, self-directed, high energy, and proactive working style.