VP, Membership & Community

Our Vision:

Nation Swell is a one-of-a-kind executive membership community and advisory firm for mission-driven leaders and their organizations. Our Institutional Membership (IM) is an invitation-only program for leading companies, philanthropies, and investment firms. It is designed to help leaders advance their work in social impact, sustainability, philanthropy, and purpose-driven culture. The Nation Swell Studio works with leaders in the impact space to create transformative social impact strategies, provide in-depth research and insights, engage key audiences, and more.

A senior, enterprise-grade servicing and growth leader responsible for stewarding and expanding Nation Swell’s most strategic member relationships. This role blends strategic vision with hands‑on leadership, serving as the Executive Sponsor for a portfolio of senior leaders and working alongside a Member Success lead to jointly manage the full post‑sale lifecycle for a named portfolio, spanning executive relationship management, renewal and net revenue retention, and organic growth through cross‑sell, upsell, and expanded engagement.

Serving as the Executive liaison to senior corporate and philanthropic leaders, the VP partners with members as a trusted advisor. They bring discernment, commercial rigor, and creativity to shape high‑impact experiences aligned to each member’s strategic priorities. This role blends strategic judgment with hands‑on execution and is ideal for a leader who thrives at the intersection of relationship depth, business outcomes, and mission‑driven work.

With strong executive presence, a refined servicing philosophy, and a proven track record owning and/or contributing towards renewals and expansion, this leader helps elevate both the member experience and Nation Swell’s long‑term revenue durability.

Compensation: The base salary range for this position is $150K‑$160K plus commission.

Location: Remote (must be based in the United States).

Membership Growth, Retention, and Servicing

• Own UR, NRR and Growth Goals – Hold ultimate accountability for Unit Renewal and Net Revenue Retention across a portfolio of high‑value members. Drive organic growth through expanded engagement, cross‑sell and upsell opportunities, and executive referrals, with a clear point of view on commercial prioritization and account potential.
• Oversee Strategic Account Servicing – Serve as the primary strategic owner for each account, developing tailored servicing strategies that align Nation Swell’s offerings to members’ evolving business, impact, and leadership priorities. Bring structured thinking and sound judgment to identify opportunities, anticipate risks, and guide members toward high‑value engagement across membership, Studio, and programming offerings.
• Coach and Mentor Member Success partners – Coach and mentor Member Success partners, modeling best‑in‑class enterprise servicing behaviors, executive presence, and commercial discipline. Establish high standards for account planning, renewal strategy, documentation, and member communication.

Drive Best‑in‑Class Member Experience

• Shape Responsive Programming – Partner closely with the Executive Team and cross‑functional leaders to inform and refine programming, ensuring experiences are relevant, rigorous, and responsive to member priorities. Translate member insight into actionable input for product, programming, and Studio work.
• Facilitate Member Events – Confidently facilitate in‑person and virtual convenings with senior leaders. Bring presence, warmth, and discernment to create trusted spaces for dialogue, insight‑sharing, and peer connection.
• Build Community – Actively foster peer‑to‑peer connection and collaboration across the Nation Swell community, helping members build meaningful relationships that extend beyond individual events or programs.

• 10+ years of experience in enterprise account management, customer success, strategic partnerships, or consulting roles, with direct ownership of renewals and ownership or generation of expansion for a portfolio of complex accounts.
• Proven ability to operate as a trusted advisor to C‑suite and senior…