AR Specialist

Job Purpose

The Accounts Receivable Specialist provides accurate, timely account balance information to both customers and internal stakeholders regarding customer accounts. They research, verify, and document delinquent accounts and collect on customer accounts when delivery is delayed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Utilizes excellent communication skills to provide accurate customer account information to customers as well as internal users.
• Assists customers with questions or concerns about their account balance.
• Assists customers in determining the proper payment amount to allow account to be cleared for delivery of purchases.
• Interacts with other departments to provide accurate and timely answers on customers’ accounts.
• Documents contact with customers to allow sharing of information among departments.
• Initiates customer contact by email or telephone to resolve account balance.
• Works on delinquent accounts to verify customer account balances and work to resolve.
• Documents all information regarding delinquent accounts such as customer correspondence dates, follow up and notes all pertinent information needed to resolve as quickly as possible.
• Other duties assigned by supervisor.
• Suggest ideas for improvement.
• Arrive punctually and consistently for work for normally scheduled hours.
• Performs various related duties as required.
• Contributes to team effort by accomplishing related results as needed.
• The job duties are not limited to the items described above; duties can be added or changed at any given time.

This is an onsite position that operates in a professional office environment. The role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required include close vision and the ability to adjust focus. The employee must be able to lift files, open filing cabinets, and bend or stand on a stool as necessary.

A high school diploma or equivalent.

• Associate’s Degree with a focus in business administration.
• One year AR experience.

• Entry level

• Full-time

• Accounting/Auditing and Finance

• Retail