Adult Education Student Support Assistant; Greensboro​/Point

Job Description Summary

At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative educators to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence.

At GTCC, you'll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.

Reporting to the Dean of Adult Education, the Student Support Assistant provides general information and services to students and the general public relating to Adult Education inquiries and requests for information at the {Greensboro or High Point Campus}. The incumbent will serve as the first point of contact to students, instructors, staff, and the general public. The Student Support Assistant is required to work independently exhibiting initiative to ensure efficient daily operations as well as positive collaborations with a wide range of internal and external college constituencies to support the unit effectively.

The incumbent will provide information about the program, new student orientation, expectations of the students, registration, assessment, and classes to students, staff, and community members. The incumbent must have excellent customer service and communication skills.

Associates Degree in Business Administration, public relations, Office Management or related field, or a High School Diploma/ GED and at least four years' of related customer service or administrative experience.

• Bachelors degree in Office Management or related field

• Two years of related administrative experience and a proven record of progressively responsible experience in administrative functions, including evidence of experience in the following areas:
  • Thorough knowledge office practices, procedures,
  • Proficiency in Microsoft Office products and experience using word processing, developing spreadsheets, developing presentations, and using database software applications (as determined by pre-employment testing)

• More than two years of recent progressively responsible experience providing administrative support
• Experience in an academic setting
• Recent experience with an enterprise student information systems (e.g., Colleague, Advansys)