Service Support Analyst- Junior

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.

The selected candidate will be responsible for assisting GTCC staff by supporting hardware and software installation and troubleshooting services associated with the PC refresh project. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in a network environment. The resource may also be required to document technical processes. Candidates are required to work onsite at 601 East Main Street, Jamestown, NC 27282.

Specific duties for the position include:

1. Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.

A. Installs and configures PC hardware and peripherals (printers, mice, keyboards to meet user requirements.

B. Connects/disconnects PCs and printers to the network.

C. Assigns workstation and Host names for PCs being added to the Active Directory.

D. Installs related software (Windows, applications, printer drivers) needed for proper functioning of the complete system and all interconnected devices.

E. Upgrades or repairs existing PC equipment by replacing or adding memory or hard drives, as required.

F. Develops and tests images for PCs.

2. Provide all required information to assure a complete and accurate equipment inventory.

B. Receives, checks in, and inventories equipment. Reports all inventory transfers.

C. Records inventory information.

D. Coordinate equipment deliveries and pickups with GTCC staff.

3. Provides direct support for workstation requests and issues.

A. Responds to workstation related trouble calls.

B. Provide PC related support to end users via telephone and e-mail.

C. Troubleshoots individual PC problems resulting from SCCM pushes.

D. Updates Manage Engine tickets.

4. If needed, document technical processes and/or update existing documentation.

Experience installing, configuring and troubleshooting PC hardware/software.
Experience supporting laptops/docking stations.

Experience with ticketing systems (i.e. Remedy).
experience installing print devices and drivers.
Must be able to lift up to 50 lbs, climb, squat, run wires under/through furniture, install PC’s on desks, remove old PC’s.
Experience creating written process documentation.
Experience supporting enterprise level PC deployment projects in multiple locations.
Prior PC Refresh/Deployment Project experience.